Shopify Chargeback Deadline in Canada: 7 to 21 Days and What Happens on the Due Date

A Halifax candle shop gets a dispute notice on a Thursday afternoon before a long weekend. The due date is seven days away, which feels like plenty. Then the Friday shipping rush hits, a supplier call eats Monday, and the Canada Post tracking page takes two days to find. On day eight the owner opens the dispute and the evidence form is closed. The order was C$96, the fee was C$15, and the store never made an argument. The Shopify chargeback deadline in Canada is the one rule in this process that does not bend, and most missed chargeback deadlines are timing problems, not evidence problems. This guide explains how many days you get, what Shopify does on the due date, what you can and cannot do afterwards, and how to work backwards from the date so the file goes in with room to spare.

Quick answer: The Shopify chargeback deadline is usually 7 to 21 days from the day the dispute opens, and the exact date is shown on the dispute in your Shopify admin. We found no extension process on Shopify's pages. On the due date, Shopify Payments sends a response to the card company with whatever information it has, even if you added no evidence, and after that you cannot submit more. The card company then reviews the case for up to 75 days and its decision is final. Treat the due date as the last day, not the last hour, and aim to file at least two days earlier.

This guide is for you if:

• You sell on Shopify in Canada with Shopify Payments and have a dispute open or expect one.
• You have missed a due date before, or came close, and want a routine that prevents it.
• You want to know what Shopify sends on its own, what a late file can still do and what to ask Shopify Support.

Last updated: 24 October 2026

Disclosure: ChargeFix publishes this guide and sells an app that helps with Shopify Payments disputes. The Shopify rules come from Shopify's Help Center and the Shopify Payments (Canada) complaint page, listed at the end. Two vendor articles are used only where marked as vendor claims. This guide is general information and not legal advice. Where a source does not say, this guide says so rather than guess.

TL;DR

• The Shopify chargeback deadline is typically 7 to 21 days. Read the exact date on the dispute the day it opens.
• Shopify Payments sends a response on the due date with the data it has when you filed nothing. You cannot add evidence afterwards.
• A chargeback takes the amount and the C$15 fee out of your payouts straight away. Both come back only if you win.
• Refunding in full ends an inquiry. Once a chargeback is open, refunds are blocked.
• File two days early. One vendor claims the cutoff is 11:59 PM store time, but Shopify's pages we read give no time, so do not test it.

Do this today

1. Open every active dispute and write the due date, the amount and the reason on one list.
2. Give each dispute its own cutoff, two days before its due date.
3. Sort the list by internal deadline, soonest first, and start with the top one.
4. For any dispute you will not fight, decide today and write down why.
5. Set a weekly 15 minute slot to check for new disputes, so no due date starts the clock unseen.

Shopify chargeback deadline in Canada: the process in one table

Step	What you do	Why
1. Read the dispute	Note reason, amount, order and due date	The window runs 7 to 21 days
2. Set an internal deadline	Two days before the due date	Gives room for a bad file or a slow carrier
3. Decide	Fight, refund (inquiries only) or accept	A refund is not possible once a chargeback is open
4. Gather	Direct proof first, then messages, policy and context	Shopify's suggested order
5. Build the file	PDF, JPEG or PNG within the size limits	Files that fail the limits cost you time
6. File	Submit in Shopify admin before the due date	Nothing can be added afterwards
7. Wait	Up to 75 days for the card company	The decision is final

What is the Shopify chargeback deadline in Canada?

Shopify's page on responding to chargebacks says you typically have 7 to 21 days to respond. The page gives a range, not a single number, and Shopify shows the exact date on the dispute itself. So the working answer for a Shopify chargeback deadline in Canada is simple: whatever date your dispute shows, and never an assumption.

Stage	How long	What it means
Response window	Typically 7 to 21 days	You build and file evidence
Card company review of a chargeback	Up to 75 days after you submit	You wait; the decision is final
Review of an inquiry	65 to 75 days or longer	You wait; it can still escalate
Bank withdrawal of a dispute	30 to 90 days	Only if the customer asks their bank to cancel
Bank refund processing after a withdrawal	5 to 10 business days	The customer sees the money back

The two clocks are easy to mix up. The first is the response window, which you control. The second is the card company's review, which you do not. Everything in this guide is about the chargeback deadline, which is the first clock, because it is the only one where your actions change the outcome.

Where do you find the chargeback deadline?

On the dispute page in your Shopify admin. The chargeback deadline only helps if it is written somewhere you will see it. Read it on the day the dispute opens, not when you get round to it. Write the date, not "next Thursday", because a long weekend can make "next Thursday" and "the due date" two different days in your head.

Why is the chargeback deadline range so wide?

The pages we read do not explain it, and we will not guess. What matters for you is practical: a dispute that shows 21 days is not a reason to relax, because the evidence you need (a carrier record, a signed delivery, a dated policy copy) often takes longer to collect than the filing takes to write.

What happens when the chargeback deadline arrives?

Shopify's page says that on the due date, Shopify Payments sends a response to the card company even if you have not added any evidence. In that case the response contains only the data Shopify Payments already holds. This is not a safety net to rely on. It is a floor.

Situation on the due date	What goes to the card company	Your position
You filed full evidence	Your file plus what Shopify Payments adds	Best available
You did nothing	Only the data Shopify Payments already holds	Weakest; you made no argument
You accepted the chargeback	Nothing; the dispute is lost	The fee is not refunded

The point to take from the table is that a blank response is still a response, but it makes no case. A reviewer sees order data and nothing that answers the customer's claim. For the dispute reasons where the buyer says "I never got it" or "this was not what I ordered", your evidence is the whole argument.

Can you add evidence after the chargeback deadline?

No. The resolve page says that after the due date no evidence can be submitted. If the dispute shows Lost or Under review after the deadline and you think that is wrong, the page says to contact Shopify Support. Support can look at the status. We found nothing saying Support can reopen the evidence form.

Can you get an extension on a Shopify chargeback?

No Shopify page we read describes an extension process. The page gives a range and a rule, and the rule has no exception.

A chargeback deadline that cannot move is easier to plan around than one that might. So the useful question is not "how do I get more time" but "how do I make the time I have enough". The next sections answer that. If you are tempted to email Support asking for more days, do it only as a backup and file anyway. A request for time that is declined while your file is unfinished is the worst way to lose a C$15 fee and the order.

Request	Likely result	Better move
"Can I have more days?"	We found no process for it	File what you have by the internal deadline
"The carrier has not replied yet"	The date does not move	Submit what you hold by your own cutoff and stop chasing
"It was a long weekend"	We found no holiday rule	Count calendar days, not working days
"Status shows Lost after the date"	Support can check the status	Contact Support and attach the dispute number

Does an 11:59 PM chargeback deadline cutoff exist?

One vendor says the deadline is 11:59 PM in your store's time zone on the due date. That claim comes from a Chargeflow glossary page, which is promotional. Shopify's pages that we read give no time of day, so we cannot confirm it. We will not tell you the claim is false either.

The safe reading is the same either way: do not file on the day of the chargeback deadline. Canada spans six time zones, and if your admin, your phone and your team sit in different ones, "tonight" means different things to different people. A file submitted at 4 PM two days early cannot be late in any time zone.

If the cutoff is...	Filing on the due date at 4 PM	Filing two days early
End of the day in your store's time zone	Probably fine	Fine
An earlier hour that nobody published	Might be late	Fine
A different time zone from yours	Might be late	Fine

How does the chargeback deadline differ for an inquiry and a chargeback?

Shopify draws a clear line between the two. A chargeback pulls the money out of your account at once. An inquiry does not, but it can turn into a chargeback.

	Inquiry	Chargeback
Money taken	Nothing withdrawn	Amount and fee withdrawn immediately from your next available payout
Fee	None while it is an inquiry	C$15 or US$15 for Canadian stores, returned only on a win
Refund possible	Yes; a full refund ends it	No; Shopify blocks refunds while it is open
Partial refund	Does not stop a chargeback	Not available
Review time	65 to 75 days or more	Up to 75 days
Can escalate	Yes, to a full chargeback	Not applicable

The practical consequence is about timing. With an inquiry you still have a cheap exit, a full refund, and it disappears the moment a chargeback starts. So the decision about an inquiry has to be made early in its window, not on the last day. Our chargeback fee guide covers the money side in detail.

What if the inquiry becomes a chargeback?

The pages we read say an inquiry can escalate. We found nothing in them on how the new response window is set, so read the date on the new dispute when it appears and treat it as a fresh clock. Do not assume it continues from the inquiry's date.

What does missing the Shopify chargeback deadline cost in C$?

A missed chargeback deadline means you accept the loss, with no argument made on your behalf. The cost is the order value, the C$15 fee and the goods you cannot get back, plus the chance you gave up of winning.

Cost of missing a deadline (illustrative figures)

Order value                   = A = C$120.00
Fee                           = F = C$15.00 (returned only on a win)
Amount at stake               = A + F = C$135.00
Chance of winning if filed    = c = 0.35 (illustrative)

If you file:   expected loss = (1 minus c) x 135 = 0.65 x 135 = C$87.75
If you miss:   expected loss = 135.00 (or close to it)

What the missed date costs you = c x 135 = 0.35 x 135 = C$47.25

The win chance here is illustrative. We found no published Canadian win rate for Shopify disputes, and one vendor figure we saw for manual filing had no source, so we do not use it. Use your own history. If your wins on a given reason run at one in five, the maths still points the same way: a filed response has a chance and a missed one does not.

Same order, different odds

c = 0.10  ->  gives up 0.10 x 135 = C$13.50
c = 0.20  ->  gives up 0.20 x 135 = C$27.00
c = 0.50  ->  gives up 0.50 x 135 = C$67.50

At c = 0.10 the missed date costs about what thirty minutes of your time is worth. At anything above that, filing is cheaper than not filing. Add your own time cost to that C$135 before you decide.

How do you work backwards from the Shopify chargeback deadline?

Start from the chargeback deadline and subtract. The plan below assumes the shortest window, seven days, because if you can run that one you can run any window.

Day	What you do	Done when
Day 0	Dispute opens. Write the due date, amount, reason and order number	The date is on your list
Day 1	Open the order. Read the customer messages. Decide: fight, refund (inquiry only) or accept	A decision is written down
Day 2	Pull direct proof: tracking, delivery record, refund record or signed delivery	Direct proof saved
Day 3	Pull messages, policy copies and context such as the listing and checkout screenshots	Supporting proof saved
Day 4	Draft the response, strongest proof first	Every claim points to a file
Day 5	Check file types and sizes. File. This is your internal deadline	Confirmation shows in admin
Day 6	Spare day: fix a rejected upload	Nothing left to do
Day 7	Due date. Do not touch it unless something failed	You are finished
Up to 75 days later	Decision arrives	Note what mattered

If your window is 14 or 21 days, do not stretch the plan to fit. Run the same sequence in the first week and use the second and third weeks as slack for slow carriers and slow customers.

Window shown	Internal deadline	Slack
7 days	Day 5	2 days
14 days	Day 12	2 days, with a full week of padding to chase records
21 days	Day 19	2 days, with two weeks of padding to chase records

What should you gather first for a Shopify chargeback deadline?

Shopify's evidence lists vary by reason, but the suggested order is the same: direct proof, acknowledgment, policy, then context. Gather in that order, because if time runs out you will have filed the part that carries the most weight.

Layer	Examples	Why first
Direct proof	Tracking and delivery confirmation, refund record, signed delivery	Answers the customer's claim head on
Acknowledgment	Customer emails, support tickets, replies you sent	Shows the buyer engaged
Policy	Dated shipping, return or cancellation policy	Shows the terms in force
Context	Listing at purchase, checkout screenshots, earlier orders by the same buyer	Fills in the picture

Shopify Payments includes some evidence on its own where available: product details, customer name and email, billing and shipping addresses, IP address, fulfilment and tracking details, refunds and prior undisputed orders, and policies depending on the dispute type. You add what it lacks. Our evidence template post has a fill-in file list, and the guides on product not received, fraudulent, not as described and credit not processed cover each reason in depth.

Which records take longest to get?

The slow ones are the ones held by someone else. Carrier proof of delivery, a signature image, a reply from a supplier or a bank statement showing a refund all depend on another party. Ask for those on day one. Canada Post, for example, shows delivery confirmation online for 45 days after delivery, so download it the day you see the dispute. Our Canada Post proof of delivery guide has the details.

What file rules can make you miss the Shopify chargeback deadline?

A file that will not upload is a late-stage panic you can avoid. The rules, from Shopify's evidence pages, are short.

Rule	Limit
File types	PDF, JPEG or PNG
Size	2 MB per file, 4 MB combined
Count	One file per evidence type
Links, audio, video	Not accepted

Screenshots of web pages and long email threads can exceed 2 MB if saved at high resolution. Save a trial copy on day three so you find out on day three, not day seven. Print long email threads to a single PDF and check the size before you start the upload.

Pre-flight check before you press submit

[ ] Due date today is at least 2 days away
[ ] Every file is PDF, JPEG or PNG
[ ] Every file is 2 MB or less; all files together 4 MB or less
[ ] One file per evidence type
[ ] No links in any file or reply that you rely on
[ ] Strongest proof is listed first in the response
[ ] Every claim in the response points to a named file

Should you refund instead of meeting the chargeback deadline?

Sometimes, but only while the dispute is an inquiry. Shopify's resolve page says a full refund ends an inquiry. A partial refund does not prevent a chargeback. And while a chargeback is open, no refund is possible.

Dispute stage	Refund allowed	Effect
Inquiry	Yes	A full refund ends it; a partial one does not
Chargeback	No	You can only fight or accept

That makes the refund decision a deadline decision. If you owe the customer money and the dispute is an inquiry, refund in the first days, from the Shopify admin. If you wait for the due date, you may find the inquiry has turned into a chargeback and the option is gone. If you do not owe a refund, do not issue one to make the dispute go away; file the evidence.

What if the customer says they cancelled the dispute?

Do not stop. The resolve page says to submit your evidence even if the customer tells you they cancelled the dispute. A buyer's promise to call the bank is not the same thing as a bank withdrawal.

For a withdrawal to count, Shopify says the customer needs a letter from the bank on official letterhead. It must include the case number, the original charge date and amount, your store name, a confirmation that the chargeback was cancelled and a confirmation that the funds were re-debited. A screenshot of a bank statement is not enough. Resolution through a withdrawal can take 30 to 90 days, and the bank then takes 5 to 10 business days to process the refund.

Customer says	You do	Because
"I called the bank and cancelled it"	File your evidence anyway	The due date keeps running
"My bank will send you a letter"	File your evidence anyway	A letter takes 30 to 90 days
"I have a screenshot showing it is cancelled"	File your evidence anyway	A screenshot is not accepted as a withdrawal

Shopify also says it cannot request early resolution for American Express disputes or Visa disputes with a Fraudulent reason code. In those cases a withdrawal gives no shortcut at all, so the evidence matters even more.

What happens after you file?

Once you have filed, the chargeback deadline has done its job and the waiting starts. Shopify's page says the card company reviews the case for up to 75 days, and an inquiry runs 65 to 75 days, sometimes more. The decision is final, with no appeals.

Outcome	Money	Next
Won	The amount and the fee come back in your next payout	Note what worked
Lost	Amount and fee stay with the card company	Review the evidence for gaps
Customer disputes again after a win	A new dispute with its own due date	Treat it as a new case from day zero

If the status looks wrong after the deadline, for example Lost or Under review when you know you filed, contact Shopify Support with the dispute number and your filing confirmation.

How do you stop a chargeback deadline sneaking up on you?

Most missed dates are tracking failures, not effort failures. A shared list beats good intentions.

Dispute deadline log (one row per dispute)

Opened:            [date]
Order:             [#number]
Reason:            [as shown on the dispute]
Amount:            C$[amount]   Fee: C$15
Due date:          [date from the dispute]
Internal deadline: [due date minus 2 days]
Decision:          fight / refund (inquiry only) / accept
Owner:             [name]
Files ready:       direct proof [ ]  messages [ ]  policy [ ]  context [ ]
Filed on:          [date]
Outcome:           [won / lost / pending]

Habit	How	Why
Weekly dispute check	A fixed 15 minute slot	New disputes never sit unread
One list, not three	A single sheet or board	No dispute lives only in someone's inbox
Internal deadline	Due date minus two days	Absorbs upload failures
Named owner	One person per dispute	Nobody assumes someone else filed
Backup owner	A second person for holidays	Illness and travel do not decide cases

One vendor suggests a reminder about three days before the due date. The exact number matters less than having one that fires before the day you would otherwise start.

How do holidays and busy seasons affect a chargeback deadline in Canada?

We found no rule that moves a deadline for a statutory holiday or a weekend, so count every calendar day toward the chargeback deadline. That matters in Canada because several long weekends fall in the seasons when disputes cluster: Thanksgiving in October, then the run from Black Friday through Boxing Day and into the new year.

Period	Risk	Move
Thanksgiving weekend	A three day weekend swallows part of a 7 day window	Count weekends as days; file before the break
Black Friday to Boxing Day	Many disputes at once, slow carriers	Keep the deadline log current; file earliest due dates first
New year	Holiday orders turn into disputes after the break	Check disputes on the first working day
Postal disruption	Records arrive late	Ask for carrier proof on day one; see our Canada Post strike guide

If you take time off, name a backup who can open the admin and file. Our peak season guide has the dated plan for the busy weeks.

What if you have already missed the Shopify chargeback deadline?

First, check the status. If the dispute shows Lost or Under review and the date has passed, the resolve page says to contact Shopify Support. Be ready with the dispute number, the order number and, if you did file, your confirmation.

Second, accept that the evidence form is closed. Nothing we read gives a way to add evidence after the due date, and decisions are final.

Third, treat the loss as information. Write down why the date slipped: nobody saw the notice, the carrier record was slow, the file would not upload, the owner was away. Then change the part that failed. A missed date usually has one dull cause, and fixing it is cheaper than the next lost dispute.

Cause	Fix
Nobody saw the dispute	Weekly check and a shared list
Carrier proof arrived late	Request it on day one; download early
Files would not upload	Pre-flight check on day three
Owner away	Named backup
Decided to wait for the customer	File anyway; the date runs on
Unsure whether to fight	Decide by day one, using the C$ maths above

How does ChargeFix help with the Shopify chargeback deadline?

A chargeback deadline is a records problem with a clock. The proof sits in the order, the tracking, the refund history and the inbox, and the clock starts before you know which of those you need. ChargeFix is built for Shopify Payments disputes.

1. Dispute fetched. ChargeFix fetches the chargeback when it opens, so the due date is on one list.
2. Records read. It reads the order, addresses, fulfilment and tracking data and the refund history.
3. Evidence scored. It flags what is present and what is missing, and gives a plain verdict: worth fighting, improve the evidence first or weak evidence.
4. Letter from facts. The response is drafted only from verified facts, so it will not claim a delivery or a policy your records do not show.
5. Your choice of mode. ChargeFix prepares each response in Manual mode, which is the default. You review and file it, or let Auto mode handle them. Auto mode is on Starter plans and above, off until you turn it on and confirm.

ChargeFix handles Shopify Payments disputes only. It cannot promise a win, because the card company decides, and it cannot extend a due date, because Shopify sets it. It stores minimal data: case ID, amount, reason, status, dates and shop settings. The free plan includes 2 filings a month, and every paid plan starts with a 14 day free trial.

What does a full dated plan look like when the clock is a Shopify chargeback deadline?

This plan covers the seven day window and the days around it, so it works from the moment the dispute opens to the moment the decision lands.

When	What you do	Done when
Hour 0	Read the dispute. Write the due date and set the internal deadline	The date is on your list
Hour 24	Decide: fight, refund (inquiry only) or accept	The decision is written down
Day 2	Request carrier proof, signature image or supplier note	Requests sent
Day 3	Test one file for size. Save policy copies and listing screenshots	Pre-flight check passes
Day 4	Draft the response	Every claim points to a file
Day 5	File	Confirmation shows in admin
Day 6	Fix any rejected upload	Nothing outstanding
Day 7	Due date; do nothing unless something failed	Finished
Day 7 plus	Shopify Payments sends a response if you added none	Your file, or the floor
Up to 75 days after filing	Decision arrives	Note what mattered

What is different about a Shopify chargeback deadline for Canadian stores?

Topic	What applies in Canada	What to do
Fee	C$15 or US$15 by payout currency	Cost each case in your payout currency
Response window	Typically 7 to 21 days, no extension process found	Plan for the shortest
Time zones	Six time zones across the country	File two days early so zones never matter
Card company decision	Up to 75 days from filing, and final	Do not expect a quick answer
Delivery proof	Canada Post confirmation online for 45 days after delivery	Download it the day you see the dispute
Shopify Protect	US stores only	It does not cover Canadian stores
Complaints	Shopify Payments (Canada) acknowledges within 5 business days, decides in writing within 45 days	Raise a complaint with your processor first

Payout currency. The Canadian fee is C$15 or US$15 depending on the currency of your payouts. A store that pays out in US dollars should cost its cases in US dollars. Our chargeback fee guide has the rules.

Cross-border buyers. A buyer in the United States on a Canadian store still produces a chargeback deadline of its own, so read each date separately and do not assume a US order shares a timeline with a Canadian one. Our cross-border chargebacks guide covers the evidence side.

Where to complain. If you think Shopify Payments handled a dispute wrongly, its Canadian complaint process acknowledges a complaint within 5 business days and gives a final written decision within 45 days. The Financial Consumer Agency of Canada supervises the Code of Conduct for the Credit and Debit Card Industry in Canada but does not decide individual disputes. A complaint does not move a due date, so file your evidence first.

What are the 10 mistakes to avoid with the Shopify chargeback deadline?

1. Reading the chargeback deadline late. Read it the day the dispute opens.
2. Treating the chargeback deadline as the plan. Set an internal deadline two days before it.
3. Waiting for the customer. A promise to cancel is not a withdrawal letter.
4. Waiting for a perfect file. A filed response beats a perfect one that is late.
5. Refunding too late. Refunding in full ends an inquiry, but nothing can be refunded once a chargeback is open.
6. Refunding to make it go away. If you owe nothing, file the evidence instead.
7. Testing the 11:59 PM claim. Shopify's pages give no time, so file early.
8. Uploading on the last day. A rejected file leaves no room to fix it.
9. Counting working days. We found no weekend or holiday rule, so count calendar days.
10. Having no backup owner. Holidays and illness do not move dates.

Frequently asked questions

How long is the chargeback deadline on Shopify?

Shopify says typically 7 to 21 days, and the exact due date is shown on the dispute in your admin. We found no extension process. The safest habit is to read the date the day the dispute opens and set your own cutoff two days earlier.

What happens if I miss the Shopify chargeback deadline?

When the date passes, Shopify Payments sends a response with the data it holds, even if you filed nothing, so you make no argument of your own. After that, no evidence can be submitted. If the status looks wrong, contact Shopify Support with the dispute number.

Can I get an extension on a Shopify chargeback deadline?

Nothing on the Shopify pages we read offers extra days. Your admin shows the exact day. If you cannot finish, file what you have before the due date rather than waiting for a reply to a request for more time.

Does Shopify file my evidence automatically?

Shopify's page says Shopify Payments sends a response on the due date even if you added nothing. That response contains only what Shopify already holds, such as order and fulfilment data, so it makes no case. Treat it as a floor and file your own evidence before the date.

Is the deadline 11:59 PM on the due date?

One vendor, Chargeflow, says the cutoff is 11:59 PM in your store's time zone. The Shopify pages we read give no time of day, so we cannot confirm it. File at least two days early and the question never arises.

Do weekends and holidays count toward the chargeback deadline?

We found no rule that pauses the clock for weekends or statutory holidays, so count every calendar day. Long weekends such as Thanksgiving can swallow part of a seven day window, so file before the break and name a backup who can open the admin while you are away.

Can I refund the customer after a chargeback starts?

No. Shopify does not allow a refund while a chargeback is open. During an inquiry a full refund ends the dispute, but a partial refund does not stop a chargeback. If you owe a refund and the dispute is an inquiry, decide early and refund from the admin.

What if the customer says they cancelled the dispute?

File your evidence anyway. Shopify says to submit evidence even if the customer tells you they cancelled. A withdrawal needs a letter from the bank on letterhead with specific details, and it can take 30 to 90 days. A screenshot of a bank statement is not enough.

How long until I get a decision?

Shopify says the card company reviews a chargeback for up to 75 days once you file, and an inquiry takes 65 to 75 days, possibly longer. The decision is final with no appeals. A win returns the amount and the fee in your next payout.

How does ChargeFix help with the Shopify chargeback deadline?

ChargeFix fetches the dispute when it opens, reads your order, tracking and refund data, flags missing proof and drafts the letter from verified facts. It cannot extend a due date or promise a win. In Manual mode, the default, you check each draft and file it yourself. Auto mode is on Starter plans and above.

Start free trial with ChargeFix

You now have a deadline log, an internal deadline rule, a pre-flight check and a dated plan for a Shopify chargeback deadline in Canada. What most stores lack is the weekly habit that catches a dispute on day zero and the time to collect proof before day five. ChargeFix puts the due date on one list, reads your Shopify order data, shows what is missing, writes the letter from verified facts and leaves the filing to you in Manual mode, with Auto mode there for the cases your own rules cover.

The free plan includes 2 filings every month, and every paid plan starts with a 14 day free trial. There is no cut of what you win, and no contract.

Ready to meet every Shopify chargeback deadline in Canada with the records you already have? Start free trial

Sources

• Shopify Help Center, "Responding to chargebacks and inquiries"
• Shopify Help Center, "Resolving a chargeback or inquiry"
• Shopify Payments (Canada), "Code of Conduct complaint handling"
• Chargeflow, "Shopify dispute", vendor glossary, source of the 11:59 PM claim only
• Chargeback.io, "How to respond to a Shopify chargeback", vendor article, source of the reminder suggestion only
• ChargeFix, "chargefix.pro"