headset_mic MERCHANT SUPPORT

How can we help?

Our dispute specialists and technical engineers are available around the clock to ensure your representment operations run smoothly.

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Email Support

Direct access to our dispute engineers. We typically reply within 2 to 4 hours during business days.

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Emergency Dispute Support

Dispute deadline expiring within 24 hours? Contact our urgent response line for priority queue processing.

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Frequently Asked Questions

How does the "First Dispute Free" trial work?
When you install ChargeFix, you do not need to provide a credit card. When your store encounters its first dispute, ChargeFix analyzes the order, compiles carrier tracking, drafts the complete legal dossier, and saves it to your Shopify Admin at $0.00 (completely free).
When am I billed?
ChargeFix has no recurring base subscription. You only pay when you review a generated evidence draft and click "Approve & Save Evidence". The fee is calculated automatically based on the dispute amount and billed directly through your Shopify store invoice.
Where does the drafted evidence go?
ChargeFix saves the compiled rebuttal letter directly into your official Shopify Admin dispute page. You can review and submit it immediately with one click, or let Shopify automatically submit it on the bank due date.
Does ChargeFix take a percentage of recovered revenue?
Never. Unlike competitors who charge a 25% commission on your recovered money, ChargeFix charges only transparent flat usage fees ($12 to $199). You keep 100% of all recovered funds.

Send us a message

Have questions regarding installation, custom enterprise pricing, or carrier integrations? Reach out below.