Shopify Chargeback Fee UK: £10 Explained
Most merchants see the £10 and move on. That's the mistake. On a lost £89.20 order the fee is about a tenth of the damage, and the sale, the goods you've already shipped and your chargeback rate make up the rest.
The Shopify chargeback fee in the UK is £10 per chargeback, according to Shopify's help page. Your bank charges it as a processing fee when a chargeback opens, and Shopify says it's returned if you win. Inquiries don't debit funds at first, so the fee applies if an inquiry escalates. Winning also doesn't wipe the dispute from your chargeback rate, which is the cost most merchants overlook.
Last updated: 2 October 2026. Written by the ChargeFix team.
The 30-second answer (TL;DR)
- The Shopify chargeback fee in the UK is £10 per chargeback.
- Your bank charges it, and Shopify says it comes back if you win.
- Inquiries don't take your money at first. The fee comes into play if the inquiry becomes a chargeback.
- Losing means you lose the sale amount and the £10 fee, and you've usually already paid for the goods and the postage.
- A win doesn't remove the dispute from your chargeback rate, so even a won dispute leaves a mark.
- On small orders, £10 is a large share of the sale. On a £15 order it's two thirds.
- The cheapest chargeback is the one that never opens. Replying to an unhappy customer fast is usually cheaper than a lost dispute.
What a £89.20 dispute can cost
| Cost | If you lose | If you win |
|---|---|---|
| Sale amount | Reversed (£89.20) | Kept |
| Chargeback fee | £10.00, not returned | £10.00 returned |
| Goods and postage you already paid for | Lost with the sale | Covered by the sale |
| Chargeback rate | Dispute counts | Dispute still counts |
| Your time | Spent | Spent |
This post is about the money. For how to build a response, see how to respond to a Shopify chargeback. For how long you have to act, see the Shopify chargeback deadline. For the full overview, start with the Shopify chargebacks UK guide.
Table of contents
- The 30-second answer (TL;DR)
- How much is the Shopify chargeback fee in the UK?
- Who charges the Shopify chargeback fee?
- What is the Shopify chargeback fee in other countries?
- When is the Shopify chargeback fee charged?
- Is the Shopify chargeback fee refunded if you win?
- What if you lose, or accept the chargeback?
- What does a Shopify chargeback really cost in the UK?
- How much does the Shopify chargeback fee hurt on small orders?
- What does it cost across a month?
- Worked example: a small UK store over one quarter
- What should you do about the Shopify chargeback fee in the first hour?
- How do you read the chargeback lines on your payout?
- A quick Shopify chargeback fee checklist for every dispute
- What do merchants often get wrong about the Shopify chargeback fee?
- Does winning fix your chargeback rate?
- Is it worth fighting to get the £10 back?
- Could it be cheaper to refund the customer?
- How do you stop the Shopify chargeback fee being charged at all?
- How do Shopify Payments fees in the UK fit in?
- How should you record the Shopify chargeback fee in your accounts?
- What about VAT on the chargeback fee?
- Can you pass the Shopify chargeback fee on to the customer?
- What's different about the chargeback fee for UK merchants?
- Common mistakes with the Shopify chargeback fee
- FAQ
How much is the Shopify chargeback fee in the UK?
It's £10 for each chargeback. Shopify's help page lists the amount by country, and the UK figure is a flat £10 with no percentage on top.
Two details are worth knowing about the Shopify chargeback fee. The fee is charged per chargeback, not per order, so a customer who disputes two separate orders triggers two fees. And it's charged whatever the order value is. A £12 order and a £1,200 order carry the same £10, which is why the fee hurts small orders most.
Shopify's help page is the source for this figure. Fees change, so check the page when you budget, and treat any older blog post, including this one a year from now, as a prompt to look again rather than the final word.
Who charges the Shopify chargeback fee?
Shopify's help page says your bank charges a processing fee when a chargeback opens. In practice you see it taken from your Shopify Payments balance and listed against the dispute, but the page describes it as a bank charge, not a Shopify subscription fee.
That wording matters for one reason: it explains why the Shopify chargeback fee behaves differently from a normal selling fee. A selling fee is the price of using a platform. A chargeback fee is the cost of a bank processing a dispute against you. It's charged because a dispute happened, not because of anything you chose to buy.
If you use a different payment provider, the fee and who charges it depend on that provider. Stripe, PayPal and others publish their own dispute fees. This guide covers Shopify Payments in the UK. If a customer pays you through a method outside Shopify Payments, check that provider's help pages.
What is the Shopify chargeback fee in other countries?
The Shopify chargeback fee varies by country. This is the list from Shopify's help page.
| Country or region | Chargeback fee |
|---|---|
| United Kingdom | £10 |
| United States | $15 |
| Euro area | €15 |
| Ireland | €15 plus 23% VAT |
| Australia | A$25 |
| New Zealand | NZ$20 |
| Canada | C$15 |
The Shopify chargeback fee UK figure is the lowest of the headline amounts, but only because of currency. The Ireland line is the one to read twice: it's the only one where VAT is shown on top. If you sell from the UK, the £10 figure in Shopify's UK row is the one that applies to you.
If you've read a guide that quotes $15 or €15 as "the" Shopify chargeback fee, it's using a different country's row. Always look for the figure in your own currency.
When is the Shopify chargeback fee charged?
The Shopify chargeback fee is charged when a chargeback opens, not when you lose it. At that point the sale amount is debited and the fee applies. Both stay out of your balance while the card company reviews the dispute.
Inquiries work differently. Shopify's help page says no funds are debited during an inquiry, and that an inquiry may escalate to a chargeback, with the fee, if the customer wins. So an inquiry is the one stage where you can answer a dispute without paying anything up front.
| Stage | Money moves? | Fee? |
|---|---|---|
| Inquiry | No funds debited | No, unless it escalates |
| Chargeback opens | Sale amount debited | £10 applies |
| You respond | Money stays out of your balance | Fee stays out |
| Card company decides | A win returns money and fee; a loss keeps both | Returned on a win |
Because the sale and the Shopify chargeback fee leave your balance together, a chargeback also affects cash flow, not just profit. For how long money can sit out of reach, see our guide to the Shopify chargeback deadline.
Is the Shopify chargeback fee refunded if you win?
Yes. Shopify's help page says that if you win the chargeback, the fee is returned to you. So for UK merchants the £10 is refundable on a win, and the "chargeback fee refunded" question has a straightforward answer from Shopify itself.
Some third-party guides say refunds depend on the country or the provider. We couldn't reconcile those statements with Shopify's own page, so we've used Shopify's. The sensible check is to look at your own payout.
How to check the Shopify chargeback fee on your payout
Open your Shopify admin, go to your payouts and open the payout where the dispute resolved. Look for the chargeback line items: the sale amount, the fee and, on a win, the credits that return them. Menu wording changes, so follow what your admin shows.
If you win and the chargeback fee isn't refunded, contact Shopify support with the order number and the payout date. Keep it short and factual.
Adapt this message.
Subject: Chargeback fee not returned, order [number]
Hello,
I won the chargeback on order [number] (dispute opened [date],
resolved [date]). The sale amount was returned in the payout of
[date], but I can't see the £10 chargeback fee returned.
Could you confirm whether the fee has been refunded, and if not,
why? Payout reference: [reference].
Thank you,
[Name], [store name]
What if you lose, or accept the chargeback?
If you lose, you lose the sale amount and the Shopify chargeback fee. Shopify's help page describes the fee as returned only on a win, so assume you pay it on a loss.
Accepting a chargeback is the same in practice. We found nothing in Shopify's pages saying that accepting avoids the fee, so plan on paying the chargeback fee. The reason to accept isn't to save money on the fee. It's to save your time and avoid a response you'd probably lose, on a case such as a lost parcel or an error of your own.
Shopify's help page also says you can contact support before the deadline to un-accept a chargeback accepted in error. That's a reason to log the dispute and decide calmly before clicking anything.
What does a Shopify chargeback really cost in the UK?
The Shopify chargeback fee UK merchants pay is £10. The cost is much higher, because a lost chargeback takes the sale and leaves you holding the costs you already paid. Here's an illustration for one order. The goods and postage costs are made up to show the arithmetic.
| If the sale stands | If you lose the chargeback | |
|---|---|---|
| Customer paid | £89.20 | £89.20 reversed |
| Cost of goods | £38.00 | £38.00, already spent |
| Postage and packing | £4.10 | £4.10, already spent |
| Chargeback fee | none | £10.00 |
| Result for you | £47.10 profit | £52.10 loss |
The swing is £99.20. Of that, £10 is the fee, £89.20 is the sale. And the loss is bigger than the fee because the goods have left your stock room.
If you win, you keep the £47.10 profit and the fee returns. That's why the most useful number isn't the fee, it's the whole £99.20 you're defending. Figures are illustrations, not typical results.
If the customer returns the goods, the loss shrinks, because you may be able to resell them. The worst case is a customer who keeps both the goods and the money, because then nothing offsets the loss.
How much does the Shopify chargeback fee hurt on small orders?
The chargeback fee UK stores pay takes a bigger bite out of cheap orders. This table shows the £10 as a share of the order value.
| Order value | £10 fee as a share of the order |
|---|---|
| £15 | 67% |
| £30 | 33% |
| £60 | 17% |
| £120 | 8% |
| £300 | 3% |
For stores that sell low-priced items, the Shopify chargeback fee changes the maths on whether to fight. On a £15 order you'd need to be confident of winning, because a loss costs the sale and a fee worth two thirds of it. On a £300 order, the fee barely matters and the sale is what you're defending.
That doesn't mean you should ignore small disputes. Many small ones add up, and each one counts toward your chargeback rate. It means the decision to fight should look at the whole amount at stake, not the fee alone.
What does it cost across a month?
Costs compound. This illustration shows what a handful of lost disputes on £89.20 orders looks like in a month. Fees are £10 each and the sale amounts are reversed.
| Chargebacks lost in a month | Fees | Sales reversed | Total out of your balance |
|---|---|---|---|
| 2 | £20.00 | £178.40 | £198.40 |
| 5 | £50.00 | £446.00 | £496.00 |
| 10 | £100.00 | £892.00 | £992.00 |
The Shopify chargeback fee alone looks manageable. The sales reversed are what make the total hurt. And these figures leave out the cost of goods you've already shipped, the time you spend on responses and the effect on your chargeback rate.
If you win some of them, the money comes back for those, and the chargeback fee is refunded too. Our guide to the Shopify chargebacks UK landscape has a decision table for when to fight and when to accept.
Worked example: a small UK store over one quarter
Numbers make this concrete. This is an invented store, used only to show the arithmetic. It sells gifts at an average order value of £45, takes around 300 orders a month and sees 4 chargebacks in a quarter.
| Item | Amount |
|---|---|
| Chargebacks opened in the quarter | 4 |
| Chargeback fee at £10 each | £40.00 |
| Sales debited at £45 each | £180.00 |
| Out of the balance while under review | £220.00 |
| Won (2 of 4): money and fees returned | £110.00 back |
| Lost (2 of 4): sales and fees gone | £110.00 gone |
| Goods already shipped on the 2 lost orders, at about £20 each | £40.00 gone |
| Real cost of the two losses | £150.00 |
Four disputes sound minor. The numbers say otherwise. Half of them lost, and the quarter's real cost is £150, of which only £20 is the fee. The other £130 is sales and stock. And all four disputes still count toward the chargeback rate, including the two you won.
Now suppose that store had spent a few hours on prevention, such as clearer dispatch emails and a faster support reply. Even stopping one of the four disputes would have saved a fee, a response and a mark on the rate. That's the logic behind putting prevention first.
What should you do about the Shopify chargeback fee in the first hour?
Do three fee-related things as soon as a chargeback appears, and leave everything else for later.
- Note the amount at stake: the sale plus the £10 fee. That's the number that decides whether to fight.
- Check the reason and the due date, so you know how much time you have. Our guide to the Shopify chargeback deadline explains the clock.
- Write the dispute in your cost sheet, with the fee as its own line.
Once those are done, decide whether you'll fight, using the expected-value table above. If you will, move on to responding to the chargeback.
How do you read the chargeback lines on your payout?
You'll normally see several entries for one dispute, and it helps to know what each one is. Wording differs between accounts, so treat this as a guide to the pattern, not an exact screen.
| What you may see | What it usually means |
|---|---|
| Chargeback or dispute, negative amount | The sale amount taken back while the card company reviews |
| Chargeback fee, negative amount | The £10 fee |
| Chargeback won or reversed, positive amount | The sale amount returned after a win |
| Fee returned, positive amount | The £10 coming back, which Shopify says happens on a win |
Match the positive and negative lines for the same order. If you see a debit for the sale and the fee and nothing coming back weeks after a win, that's the moment to contact support. Keep a screenshot of the original debit, because it's the clearest record for any question.
If your payout includes many orders, filter or search by order number, so you're looking at the right dispute and not a similar amount.
A quick Shopify chargeback fee checklist for every dispute
Run this list each time a chargeback opens. It takes two minutes.
- I know the sale amount and the £10 fee, and I've added both to my cost sheet.
- I know the due date and have set reminders.
- I've decided whether to fight, using the sale plus the fee, not the fee alone.
- If I'm accepting, I've logged why, and checked I'm not accepting in error.
- If I win, I've put a reminder to check the payout for the returned fee.
- I've asked whether this dispute could have been prevented, and noted what I'd change.
The last line is the one that cuts costs over time. A chargeback you can trace to a cause, such as an unclear statement name or a slow reply, is one you can stop repeating.
What do merchants often get wrong about the Shopify chargeback fee?
A few beliefs come up again and again. None of them hold up against Shopify's own pages.
The first is that the Shopify chargeback fee is the cost. It's the smallest cost on a lost dispute, as the tables above show.
The second is that a win makes everything go away. Shopify's help page says the chargeback fee is refunded and the money returns on a win, but the dispute stays in your chargeback rate.
The third is that accepting a chargeback is a way to dodge the fee. We found nothing saying so, so assume you pay it.
The fourth is that the figure in a US blog post applies to you. It doesn't. The UK row says £10.
The fifth is that disputes are rare enough not to plan for. Even a small store can be affected, and a cost sheet takes ten minutes to set up. Having one means a bad month doesn't come as a surprise.
Does winning fix your chargeback rate?
No. Shopify's help page says winning a chargeback doesn't remove the dispute from your chargeback rate calculation. So a win gets your money back but not a clean record.
That's the hidden cost. The £10 can be refunded, but the mark on your rate can't. Visa's merchant threshold under its VAMP programme dropped to 1.5% from 1 April 2026, according to the Merchant Risk Council. The ratio is built from fraud reports and disputes against settled card-not-present transactions, and exceeding it can lead to monitoring and per-transaction charges. How that applies to you depends on your processor and acquirer, so check with them.
As an illustration, a store with 400 card-not-present transactions in a month and 6 qualifying disputes sits at 1.5%. The figure is simplified, and the real calculation has more parts, but it shows how few disputes it takes for a small store to get near a threshold.
The practical lesson for fee planning is simple. The refundable part of a chargeback costs £10. The non-refundable part is the count, and that's why prevention beats winning. For more on rates and what they can trigger, see the Shopify chargebacks UK guide.
Is it worth fighting to get the £10 back?
When you weigh the Shopify chargeback fee against the effort of a response, fight when your chance of winning times the amount at stake beats the value of your time. The fee is only a small part of the amount at stake. The sale plus the fee is what you're defending.
Here's the arithmetic. Say a dispute is on an £89.20 order, so £99.20 is at stake including the fee. Your chance of winning is a judgement you make from the evidence you hold, not a statistic. These chances are illustrations.
| Your honest chance of winning | Expected value of fighting | Worth 45 minutes at £20 an hour (£15)? |
|---|---|---|
| 10% | £9.92 | No |
| 30% | £29.76 | Yes |
| 60% | £59.52 | Yes, clearly |
| 90% | £89.28 | Yes, clearly |
At a low chance of winning, the time costs more than the expected return. That's the case for accepting a dispute you know you'd lose, such as a lost parcel with no proof. At a moderate chance, fighting pays even before you count the effect on your rate. Rate your chance honestly: strong delivery proof and a clear paper trail push it up, a missing parcel and no records push it down.
If you decide to fight, build your response in the order we describe and submit before the due date.
Could it be cheaper to refund the customer?
Often, yes. A refund costs the sale, but it avoids the £10 fee and keeps the dispute off your chargeback rate. A lost chargeback costs the sale, the fee and the rate impact.
| Route | Sale | Fee | Counts toward chargeback rate? |
|---|---|---|---|
| Refund the customer | Lost | None | No |
| Chargeback, you win | Kept | Returned | Yes |
| Chargeback, you lose | Lost | £10 | Yes |
The refund route doesn't win the sale back, but it costs less than a lost dispute and keeps your numbers clean. That matters most when a customer is clearly unhappy and you'd struggle to prove otherwise.
One caution. Don't issue a refund while a dispute on the same order is open without first checking with Shopify support, because you could end up out of pocket twice. Shopify's pages we reviewed don't spell out how a refund interacts with an open chargeback, so ask before you do it.
The cleanest time to refund is before the customer calls their bank. That's what the next section is about.
How do you stop the Shopify chargeback fee being charged at all?
Stop the dispute before it opens. Most chargebacks start with a customer who couldn't get an answer, couldn't recognise a charge or couldn't find their parcel. Each of those has a cheaper fix than a dispute.
- Customers dispute charges they don't recognise. Check what appears on card statements and make sure it matches your store name.
- A customer who gets an answer in a day rarely calls the bank. Put a response target on support email and keep to it.
- Customers who can see their parcel don't report it missing.
- Royal Mail Tracked 24 and 48 capture a photo on delivery where no signature is needed, and Evri's Digital Signature add-on gives photographic proof of handover. We haven't verified DPD's options.
- Customers who know how to return an item don't need a dispute to get their money back.
- If tracking shows a parcel is lost, refund or reship before the customer asks.
- Keep order, tracking, checkout and message records together, so a response takes minutes, not days.
Our guide to Shopify chargebacks in the UK has a fuller prevention checklist.
Send a short email before they call the bank
When a customer writes in angry about a missing or wrong order, a quick, specific reply is the cheapest chargeback prevention there is. Adapt this.
Subject: Your order [number]: let's get this sorted today
Hi [Name],
Thanks for getting in touch, and sorry about the trouble with
order [number].
Tracking shows [status, with date]. I'd like to fix this today:
- [Option 1: reship / refund / replacement]
- [Option 2]
Reply with the option you prefer and I'll do it straight away.
If it helps, you can reach me directly on [contact].
[Name], [store name]
The aim is to give the customer a faster route to a resolution than a bank dispute. Keep the tone helpful. Don't pressure a customer to avoid their bank. Offer a faster fix and leave the choice to them.
How do Shopify Payments fees in the UK fit in?
Shopify Payments fees UK sellers pay come in several parts, and the Shopify chargeback fee is one of them. Your normal selling costs, such as transaction fees on each sale, are separate and depend on your Shopify plan. For current rates, use Shopify's own pricing page, because those figures change and we haven't verified a current UK rate table for this guide.
Of all the Shopify Payments fees UK merchants ask about, there's one we couldn't answer from Shopify's pages: whether the original payment processing fee on a disputed sale is returned or kept when a chargeback is reversed. Check your payout line items for a recent dispute to see how your own account treats it, and ask support if the entry is unclear.
| Charge | What it is | Where to check |
|---|---|---|
| Transaction fees on sales | The normal cost of taking card payments, set by your plan | Shopify's pricing page and your payouts |
| Chargeback fee | £10 per chargeback, returned on a win | Shopify's chargeback process help page |
| Sale amount debited | The disputed sale, taken back during review | Your payout line items |
| Processing fee on the original sale | Treatment on a reversed dispute isn't covered in the pages we reviewed | Your payout line items and Shopify support |
If you're comparing Shopify Payments fees UK against other providers, compare the dispute fee, the refund rules and the payout timing together, not the headline transaction rate alone.
How should you record the Shopify chargeback fee in your accounts?
Record the sale reversal and the fee as separate lines, so you can see your chargeback costs over time. This is a bookkeeping habit, not accounting advice, so check with your accountant how to treat the fee and any VAT.
An illustration of how one lost dispute might appear in a simple record:
| Date | Description | Money in | Money out |
|---|---|---|---|
| 11 Sep 2026 | Order 1042 sale | £89.20 | |
| 5 Oct 2026 | Order 1042 chargeback, sale reversed | £89.20 | |
| 5 Oct 2026 | Chargeback fee | £10.00 | |
| 8 Jan 2027 | Chargeback lost, no fee returned |
If you win, you'd add lines returning the sale and the fee. Having both in one place shows what chargebacks cost you in a quarter, which is the number that tells you whether prevention is worth investing in.
For a clean monthly view, add a simple chargeback cost sheet.
| Month | Disputes opened | Won | Lost | Fees paid | Fees returned | Sales reversed | Net cost |
|---|---|---|---|---|---|---|---|
| Oct 2026 |
Fill it in from your payouts at the end of each month. After three months, you'll know your real cost per dispute.
What about VAT on the chargeback fee?
Shopify's list shows VAT only on the Irish fee, so the Shopify chargeback fee UK figure of £10 appears as a flat amount. How the fee is treated for your VAT records depends on your own circumstances. If you're VAT registered, ask your accountant whether and how to record it. This is general information, not tax advice.
Can you pass the Shopify chargeback fee on to the customer?
Shopify's pages we reviewed don't offer a way to bill a customer for the Shopify chargeback fee. Adding a surcharge raises consumer-law questions, so get proper advice before trying it. A safer way to recover the cost of repeated abuse is to look at your own process, such as proof of delivery and checkout checks, rather than the customer.
What's different about the chargeback fee for UK merchants?
For UK sellers, a few details change the picture.
- The Shopify chargeback fee UK sellers pay is £10, which is in sterling and has no VAT shown in Shopify's UK row.
- UK customers can raise a chargeback up to 120 days after a purchase, according to MoneyHelper, so fees can land long after a sale. Credit card customers may also have Section 75 for purchases between £100 and £30,000. That's general information, not legal advice.
- Carrier proof matters. Royal Mail's photo on delivery and Evri's Digital Signature are examples of evidence that can turn a likely loss into a fight worth having.
- UK bank holidays reduce the working days in your response window. See the Shopify chargeback deadline guide.
Common mistakes with the Shopify chargeback fee
- Looking at the Shopify chargeback fee and ignoring the sale amount and the goods already shipped.
- Quoting a $15 or €15 figure from a US or European guide.
- Assuming a win clears the dispute from your chargeback rate.
- Not checking payouts to confirm the chargeback fee refunded after a win.
- Fighting a low-value, low-chance dispute, and spending more time than the case is worth.
- Refunding a customer while a dispute is open, without asking Shopify support first.
- Not recording fees separately, so nobody knows what chargebacks cost over a quarter.
- Waiting for the customer to call the bank instead of replying fast and offering a fix.
FAQ
How much is the Shopify chargeback fee in the UK?
UK merchants pay £10 per chargeback, according to Shopify's help page. It's charged for each dispute, not each order, and it's a flat amount, so a £12 order and a £1,200 order carry the same fee. Check Shopify's page when you budget, because fees can change.
Is the Shopify chargeback fee refunded if you win?
Yes, according to Shopify's help page, the fee is returned to you if you win the chargeback. Some third-party guides say refunds vary by country, so check your payout line items after a win. If the £10 doesn't come back, contact Shopify support with the order number and payout date.
Who charges the Shopify chargeback fee?
Your bank does, as a processing fee when a chargeback opens. You'll see it taken from your Shopify Payments balance alongside the disputed sale amount. If you use another payment provider, that provider sets its own dispute fee, so check its help pages.
Do you pay the fee if you accept the chargeback?
We found nothing in Shopify's pages saying that accepting a chargeback avoids the fee, and the refund is described only for a win. So plan on paying it. Accepting is still sensible when a parcel is lost or you made the error, because it saves time on a case you'd probably lose.
Is there a fee for a Shopify inquiry?
Shopify's help page says no funds are debited during an inquiry. If the customer wins, the inquiry can escalate to a chargeback, and the fee applies at that point. So an inquiry is the one stage where you can respond without money leaving your balance first.
Does winning a chargeback remove it from your chargeback rate?
No. Shopify's help page says winning doesn't remove a dispute from your chargeback rate calculation. The fee can come back, but the dispute stays in the count. That's why prevention matters: it's the only way to keep a dispute out of your rate altogether.
What is the true cost of a Shopify chargeback?
The fee is £10, but a lost chargeback also reverses the sale and leaves you with goods and postage already paid for. On an illustrative £89.20 order with £42.10 of costs, a loss means a £52.10 loss instead of a £47.10 profit. A swing of £99.20 for one order.
Is the Shopify chargeback fee the same in every country?
No, the Shopify chargeback fee varies. Shopify lists different fees by country: £10 in the UK, $15 in the US, €15 in the euro area, €15 plus 23% VAT in Ireland, A$25 in Australia, NZ$20 in New Zealand and C$15 in Canada. Always use the figure for your own country and currency.
Should you refund a customer instead of waiting for a chargeback?
Often a refund costs less than a lost dispute, because it avoids the Shopify chargeback fee and keeps the dispute out of your chargeback rate. But check with Shopify support before refunding on an order that already has an open dispute, because the pages we reviewed don't explain how the two interact.
How can you avoid paying the Shopify chargeback fee?
Stop the dispute opening. Use a recognisable statement name, reply to unhappy customers fast, put tracking in every dispatch email, keep delivery proof on higher-value orders and refund lost parcels proactively. Each of these is cheaper than a lost dispute, and none of it depends on winning anything.
Join the ChargeFix waitlist
ChargeFix is a Shopify-first chargeback representment app we're building, with flat, fixed pricing rather than a cut of what you recover. It isn't live yet. If you'd like to hear when it launches for UK merchants who want to keep the Shopify chargeback fee and the sale where they belong, join the waitlist at chargefix.pro.
Sources
- Shopify Help Center, Chargeback process
- Shopify Help Center, Resolve a chargeback
- MoneyHelper, Section 75 and chargeback protection
- Merchant Risk Council, Stricter VAMP ratio thresholds now in effect
- Parcel and Postal Technology International, Royal Mail adds photo confirmation to more delivery services
- Evri, Digital Signature proof of delivery
Related posts
More on the Shopify chargeback fee in the UK: