A chargeback costs more than the order. You lose the sale, pay a fee, and spend time on a response. Enter your own numbers to see the monthly and yearly total.
Of the lost sales, about £78 a month is stock and postage you have already paid for and will not get back.
There is no single normal rate. What matters is staying well under the lines card networks use, which are measured in single-digit percentages of sales. Our ratio calculators show those lines.
Shopify lists the chargeback fee by country, for example £10 in the UK, $15 in the US and €15 in the euro area. Shopify says the fee may be refunded if you win, depending on your country. Check your own payout line items.
Building a response takes real hours. If you do it yourself, that time is a cost, even if it never shows on a statement.
ChargeFix gathers your order and delivery proof, writes the letter from verified facts, and lets you decide. Free plan, no commission on what you win.
Compare accepting a chargeback with fighting it, and find your break-even win chance.
trending_downSee your real profit per order once product cost, shipping, payment fees and chargebacks are in.
savingsEstimate the extra sales and time a tool could save you, and which ChargeFix plan fits.
Results are estimates from the numbers you enter, not advice. Card network rules and Shopify fees change, so confirm figures with Shopify or your payment provider.