Mastercard flags merchants who pass both a ratio line and a count line in the same month. Check which tier you would be in.
Both conditions must be true in the same month. The high tier needs 300 chargebacks and 3%. Programme fines are charged to your payment provider, who may pass them on, so we do not guess amounts.
Mastercard requires the ratio and the chargeback count to be met in the same month. A tiny store with a high ratio is not in the program.
Fines are charged to your payment provider, who may pass them on, and published amounts differ between sources. We do not guess figures. Ask your provider for the schedule.
Mastercard's programs run between the network and payment providers. If your account is at risk, Shopify will contact you.
ChargeFix gathers your order and delivery proof, writes the letter from verified facts, and lets you decide. Free plan, no commission on what you win.
Check your Visa dispute and fraud ratio against the merchant threshold, and see how much room you have.
shieldNew to Mastercard? Check your refunds plus chargebacks against the 5% line.
paymentsSee what chargebacks really cost you each month and each year, including fees and your time.
Results are estimates from the numbers you enter, not advice. Card network rules and Shopify fees change, so confirm figures with Shopify or your payment provider.