Supplement Chargebacks in Canada: Proof for Shopify Merchants

A Winnipeg store sells a C$54.99 monthly protein and greens subscription. A customer signs up on a promotion, takes the first tub and forgets about the second. When the second charge shows on her statement she does not remember agreeing to a recurring plan, so she calls the bank. The store has the signup page, the terms and a cancellation form she never used, but none of it is in one place when the notice arrives. Supplement chargebacks in Canada mix three difficult things: recurring billing, products that people consume and cannot always return, and health related claims that attract scrutiny from payment providers and regulators. This guide sorts them out. You will see what Shopify wants to see in each kind of dispute, what Health Canada says about labels and licences, and how to keep a file that wins the cases worth winning.

Quick answer: Supplement chargebacks mostly arrive as subscription canceled, product not received, product unacceptable or unrecognized charge disputes. Shopify's evidence lists ask for subscription terms and cancellation records, tracking and delivery proof, the listing and label as shown at purchase and your customer messages. Keep a dated copy of the signup page, the label with its licence number, the lot number shipped and every cancellation request with the date you processed it. If a buyer reports a reaction, put their wellbeing and a refund ahead of the dispute.

This guide is for you if:

• You sell vitamins, protein, greens, herbal products or other supplements on Shopify in Canada.
• You offer subscriptions and have been disputed on a second or later shipment.
• You want a file structure, a policy and a reply template that fit consumable goods.

Last updated: 23 October 2026

Disclosure: ChargeFix publishes this guide and sells an app that helps with Shopify Payments disputes. The Shopify rules come from Shopify's Help Center, the licensing points come from Health Canada pages, and the delivery details come from Canada Post. This guide is not legal or regulatory advice, so check Health Canada and a qualified adviser for your own products. Where a page does not say, this guide says so rather than guess.

TL;DR

• Subscription disputes need the signup terms, the cancellation record and billing notices, which is what Shopify lists for a subscription canceled reason.
• Health Canada says licensed products show an 8 digit licence number, an NPN or DIN-HM, so photograph labels and record batches.
• Shopify Payments prohibits pseudo pharmaceuticals, meaning products with health claims that no regulator has verified, so watch your claims.
• If a buyer reports a reaction, refund and listen first. Do not fight a case about someone's health.
• Opened consumables are hard to take back, so state your return rule before the sale.
• Supplement chargebacks over recurring billing are the easiest kind to prevent.

Do this today

1. Save a dated screenshot of every product page, label and subscription signup screen.
2. Check that each label shows its licence number and that your product page matches the label.
3. Make sure your cancellation route is as easy as your signup route.
4. Add a renewal reminder email a few days before each subscription charge.
5. Record the batch against every order.

Supplement chargebacks in Canada: the process in one table

Step	What you do	Why
1. Read the dispute	Reason, amount, order, due date	The window is usually 7 to 21 days, with no extensions
2. Sort by reason	Subscription, not received, unacceptable, unrecognized	Each reason has a different lead file
3. Check the human side	Did the buyer report a health concern?	A health complaint changes the decision
4. Pull billing proof	Signup terms, cancellation record, renewal emails	Shows what the buyer agreed to
5. Pull product proof	Label, lot number, listing at purchase	Shows what was sold and shipped
6. Decide	Fight, refund or concede	No refund is possible once a chargeback begins
7. Build and file	Strongest proof first, labelled files	The fee is not returned if you miss the date

Why do supplement chargebacks happen?

Supplements sit in a particular corner of e-commerce. Orders are frequent and modest in value, buyers are often on promotions, products are consumed rather than kept and outcomes are personal. That combination produces disputes for reasons that have little to do with fraud.

Cause	What happens	Typical reason
Buyer forgets a recurring plan	A later charge looks unauthorized	Subscription canceled or fraudulent
Cancellation not processed in time	Buyer is charged after cancelling	Subscription canceled
Statement name differs from the brand	Buyer does not recognize the charge	Unrecognized or fraudulent
Parcel not received	Buyer says it never came	Product not received
Product disappoints	Taste, effect or texture not as hoped	Product unacceptable
Product arrives damaged or near expiry	Buyer wants a refund	Product unacceptable
Opened product returned late	Buyer wants money back	Credit not processed
Two similar orders on one statement	Buyer sees what looks like a duplicate	Duplicate

Most of these causes are communication problems that show up as payment disputes. Clear terms, honest labels and an easy cancellation path prevent more supplement chargebacks than any evidence letter can win, and they cost less than answering supplement chargebacks one by one.

Which dispute reasons drive supplement chargebacks?

Shopify's chargeback page lists seven categories of dispute reason, each with its own evidence. Four of them account for most supplement chargebacks in a Canadian store.

Shopify reason	What it covers	Supplement example
Subscription canceled	Customer says they cancelled	Monthly vitamin box
Product not received	Goods did not arrive	Parcel left at the door
Product unacceptable	Not as described, damaged, defective	Tub arrived crushed or near expiry
Credit not processed	Refund promised but not seen	Return of unopened product
Duplicate charge	Charged twice	Authorization hold mistaken for a charge
Fraudulent transaction	Customer does not recognize the charge	Forgotten recurring plan

The same page says Shopify Payments includes some evidence on its own: product details, customer name and email, billing and shipping addresses, IP address, fulfilment and tracking details, refunds and prior undisputed orders. Policies may be included too, depending on the dispute type. You add the subscription terms, the cancellation record and the label and lot records.

What does Shopify want to see in a subscription dispute?

For a subscription canceled reason, Shopify's list is specific: the subscription agreement, your cancellation policy, cancellation records (or proof that none exist), usage logs after the charge, billing notifications and customer communications. It adds that if the customer followed your cancellation process and was still charged, you should consider a refund.

Shopify evidence item	Supplement application
Subscription agreement	Dated screenshot of the signup page with the price, the interval and the checkbox
Cancellation policy	The page the buyer saw, dated
Cancellation records, or proof none exist	Export of cancellation requests, or a note that none were received
Usage logs after the charge	Login, delivery and open records after the date in dispute
Billing notifications	Renewal reminder emails and receipts
Customer communications	Support emails and chat

The most persuasive supplement file is a timeline. Sign up on this date, accepted these terms, received these renewal notices, never asked to cancel, received the parcel on this date. If the buyer did ask to cancel, your honest answer is a refund. Our subscription chargebacks guide covers terms and notices in detail.

How should a signup page read?

A signup page is evidence. If a promotion hides the recurring part, the buyer's claim of surprise looks reasonable.

Subscription signup wording (adapt to your store)

[ ] Yes, send me [product] every [30] days for C$[price] per shipment
    plus applicable taxes and shipping. I understand I will be charged
    on each shipment date until I cancel.

How to cancel: sign in at [web address] and select "Cancel
subscription", or reply to any order email. Cancel at least [3] days
before your next shipment date to skip that shipment.

First shipment: C$[price] today. Next charge: [date]. We email a
reminder [3] days before each charge.

Make the checkbox unticked by default, show the price and interval next to it and save a dated screenshot. If you offer a trial or a promotion price, state what the price becomes afterward. Our sources set no Canadian rule on subscription disclosure for supplements, so your own clear wording is your protection.

What does Health Canada say about labels and licences?

Health Canada's consumer page on natural health products bought online says licensed products carry an 8 digit natural product number (NPN) or homeopathic medicine number (DIN-HM) on the label. It adds that if a website does not show the number, buyers should ask the seller for it and check it against Health Canada's database. It also lists risks of online purchases, including unknown sources, expired or contaminated products, wrong or undisclosed ingredients, counterfeits and products not authorized for sale in Canada. That page was last modified in 2015, so read the current rules on Health Canada's site before relying on any detail.

Label item	Why it matters in a dispute
NPN or DIN-HM on the label	Shows the product carries a licence number
Ingredient list and directions	Shows what the buyer was told
Lot number and best-before date	Ties the tub to your records
Warnings and interaction notes	Shows safe use information was supplied

A reviewer deciding a product unacceptable case will care whether the label matches the listing. If your product page says one thing and the label another, fix it before you ship the next order.

Who needs a site licence and what is an NPN?

Health Canada's site licensing guidance says anyone who manufactures, packages, labels or imports a natural health product for sale in Canada needs a site licence. It says retailers that import products themselves are considered the importer. Distributors that do not import do not need a site licence but must follow good manufacturing practices. The page does not address online sellers directly, so an online seller that only resells products bought from licensed importers is not covered by what we read. The page also says the product licence holder must give Health Canada's natural and non-prescription health products directorate the names and addresses of each manufacturer, packager, labeller, importer and distributor.

Question	What the Health Canada page says
Who needs a site licence?	Anyone who manufactures, packages, labels or imports an NHP for sale
Does a retailer that imports need one?	Yes, it is considered the importer
Does a distributor that does not import?	No, but it must follow good manufacturing practices
Are online sellers addressed?	Not directly
Where is the NPN rule?	Not explained on the site licensing page

This guide is not regulatory advice. If you import or relabel products, check the licence rules with Health Canada, because a regulatory problem can turn into a payment problem quickly. Keep the supplier's licence documents in the same folder as your dispute files.

Do health claims affect your payment account?

Yes. Shopify's Payments eligibility page lists prohibited business categories, and one is pseudo pharmaceuticals, described as pharmaceuticals and other products that make health claims that are not verified by a local or national regulatory body. The page does not mention supplements by name, and it says the list is not exhaustive and varies by region. It links to the Canada prohibited businesses list in the Shopify Payments terms.

Question	Answer
Are supplements named as prohibited?	No, not on the page we read
What is prohibited?	Products making health claims not verified by a regulator
Is the list complete?	No, it varies by region
What should you do?	Read the Canada terms and keep claims to what your licence allows

Health claims also feed supplement chargebacks. A buyer who bought on the strength of a claim and was disappointed has a "not as described" argument. Keep product page claims the same as the label and your licence, and save dated copies. For a general look at how listings become evidence, read our guide to product not as described chargebacks.

What if a buyer says the product made them unwell?

Treat it as a person first and a payment second. Health Canada's page says side effects can be reported through MedEffect Canada. We are not medical advisers, so do not give medical advice, but do respond fast and kindly.

Step	What to do
1. Respond quickly	Reply the same day if you can
2. Do not argue about the cause	You cannot judge it by email
3. Offer a refund	If it is still an inquiry, a full refund blocks a chargeback
4. Point to official reporting	Health Canada lists MedEffect Canada for side effects
5. Record the batch	Pull the details for your own review
6. Pause the subscription	Stop further charges while you talk

Supplement chargebacks of this kind are about care first. A dispute in this situation is usually not worth fighting, even if the paperwork is perfect. A reviewer will not weigh your evidence against a safety concern, and a public fight over supplement chargebacks is a poor look. Concede, learn what you can from the lot record and tighten your process.

What evidence helps in supplement chargebacks?

Think in layers. Shopify's suggested order is direct proof, acknowledgment, policy, then context.

Layer	Evidence	Why
Direct proof	Tracking and delivery confirmation as PDF	The parcel arrived
Direct proof	Refund record, if you refunded	A credit was issued
Direct proof	Cancellation log or proof none exists	Subscription facts
Acknowledgment	Customer emails, support tickets	The buyer engaged
Policy	Subscription terms and return policy, dated	The terms in force
Context	Label photo with licence number and lot number	What was shipped
Context	Listing at purchase	What was promised
Context	Earlier undisputed orders	An established customer

For supplement chargebacks, keep each file under 2 MB, with 4 MB combined, in PDF, JPEG or PNG, one file per evidence type, with no links. Everything has to be readable without zooming or cropping.

How do you record labels and batches for supplement chargebacks?

Supplement chargebacks about expired or damaged goods are won or lost on batch records. When a buyer says the product was off, a record of the batch lets you show what you shipped.

Record	How	When
Lot number	Add to the order notes or a fulfilment log	When you pack
Best-before date	Same log	When you pack
Label photo	One photo of the front and one of the label panel	Once per production batch
Pre-shipment photo	The packed parcel with the label visible	When you pack
Supplier documents	Licence copies and certificates of analysis if you hold them	When received

Fulfilment log line (adapt to your system)

Order #[number]   Date packed: [date]   Packed by: [initials]
SKU: [code]   Lot: [number]   Best before: [month/year]
Label photo: [file name]   Parcel photo: [file name]
Carrier: Canada Post [service]   Tracking: [number]
Signature required: yes / no

A log like this takes thirty seconds per order and turns "it was expired" into a checkable fact. Check whether your fulfilment app or notes field can hold it, and keep one routine for every order.

How do you answer a supplement chargeback?

Lead with the file that answers the reason. Keep it short, number the files and write only what the files show.

Draft reply to a subscription dispute (adapt to your case)

Order #[number], placed [date] for C$[amount].

Summary
The customer subscribed on [date] and accepted our subscription terms,
which state a charge of C$[amount] every [30] days until cancelled. We
emailed a renewal reminder on [date], [3] days before the disputed
charge. Our records show no cancellation request before [charge date].
The parcel was delivered on [date] (Canada Post record attached).

1. Signup record
   Dated screenshot of the signup page and the order confirmation (file 1).

2. Renewal notice
   Reminder email sent on [date] (file 2).

3. Cancellation log
   Export showing no request received before [date] (file 3).

4. Delivery proof
   Canada Post tracking and delivery confirmation PDF (file 4).

5. Policy
   Subscription and return terms as shown at signup (file 5).

Never write that no cancellation was received unless the log shows it. If the buyer did ask to cancel and you charged anyway, refund. Shopify says that when a customer followed your cancellation process and was still charged, a refund is worth considering.

Is it worth fighting? A worked example in C$

Take one of the supplement chargebacks from the opening, the Winnipeg subscription charge of C$54.99. Case A: signed terms, a reminder email, no cancellation request and a delivered parcel. Case B: the customer emailed a cancellation request ten days before the charge, and nobody processed it.

Case A: terms accepted, reminder sent, no cancellation, delivered

Disputed amount            = A = C$54.99
Fee                        = F = C$15.00 (returned only on a win)
Your time                  = T = 30 minutes, call it C$15
Chance of winning          = c = 0.55 (illustrative)

Concede:  A + F = C$69.99
Fight:    (1 minus c) x 69.99 + 15 = 0.45 x 69.99 + 15 = C$46.50

46.50 < 69.99, so fight.

Case B: cancellation request ignored

Chance of winning          = c = 0.05 (illustrative)

Fight:    0.95 x 69.99 + 15 = C$81.49

81.49 > 69.99, so refund and fix the process.

The win chances are illustrative, not Canadian statistics. We found no published Canadian win rate for supplement disputes, so use your own history. For low value subscription charges, your time is the biggest cost, which is a reason to refund honest mistakes quickly and keep the file ready for the ones worth fighting.

Which supplement disputes are worth fighting?

Case	Likely strength	Move
Clear terms, reminder sent, no cancellation, delivered	Strong	Fight, lead with terms and reminder
Buyer used the product after the charge, per delivery and login records	Reasonable	Fight, show usage records
Parcel signed for, buyer says not received	Reasonable	Fight, lead with the signature
Cancellation request on file, charge went through	Not a fight	Refund and fix the process
Buyer reports a health reaction	Not a fight	Refund, record the lot, respond with care
Product arrived damaged, photos exist	Weak for you	Refund or replace, claim from the carrier
No delivery scan	Weak	Refund early

If you owe the money, issue the refund from the admin. Shopify says you can refund while a case is an inquiry and that a full refund on an inquiry blocks a chargeback. After a chargeback begins, no refund is possible.

How should you handle returns of opened supplements?

Consumables are awkward. A returned tub cannot always be resold, so many stores restrict returns on opened product. If you do, say so before the sale.

Policy choice	Effect
Unopened returns accepted within a window	Clear and fair for sealed goods
Opened product final sale	Fewer returns, more arguments if not stated
Satisfaction guarantee on first order	Draws customers, needs a clear limit
Refund without return for small orders	Fast, often cheaper than a dispute

Return rules shape supplement chargebacks more than almost any other policy. Shopify's return rules let you mark final sale items by collection or product and set a return window from delivery. Changes apply to future orders only, and restocking fees are not deducted automatically. The written return policy appears in the checkout footer once saved. Our sources set no Canadian rule on returns of opened consumables, so your policy is your own. Our credit not processed guide covers what happens when a refund is promised and not seen.

How does ChargeFix help with supplement chargebacks?

Supplement chargebacks are a records problem with a deadline. The signup page, the cancellation log, the lot record and the tracking data live in different places. ChargeFix is built for Shopify Payments disputes.

1. Dispute fetched. ChargeFix fetches the chargeback when it opens.
2. Records read. It reads the order, addresses, fulfilment and tracking data and the refund history.
3. Evidence scored. It flags what is present and what is missing, such as no tracking or no prior orders, and gives a plain verdict: worth fighting, improve the evidence first or weak evidence.
4. Letter from facts. The response is drafted only from verified facts, so it will not claim a reminder email your records do not show.
5. Your choice of mode. ChargeFix prepares each response in Manual mode, which is the default. You review and file it, or let Auto mode handle them. Auto mode is on Starter plans and above, off until you turn it on and confirm.

ChargeFix handles Shopify Payments disputes only. It cannot promise a win, because the card company decides, and it does not contact your customers. It stores minimal data: case ID, amount, reason, status, dates and shop settings. The free plan includes 2 filings a month, and every paid plan starts with a 14 day free trial.

What does a dated plan for a supplement chargeback look like?

This plan for supplement chargebacks assumes the shortest window, 7 days.

Day	What you do	Done when
Day 0	Dispute opens. Note amount, order and due date.	You know the deadline
Day 1	Open the order, check reason, read support messages for any health concern	Concern ruled in or out
Day 2	Pull signup screenshot, renewal email and cancellation log	Billing proof ready
Day 3	Pull tracking PDF, label photo and lot record	Delivery and product proof ready
Day 4	Decide: fight, refund or concede	Decision written down
Day 5	Draft the response, strongest proof first	Every claim points to a file
Day 6	Check file sizes and readability, then file	Confirmation shows in admin
Day 7	Spare day	Nothing left to do
Up to 75 days later	Decision arrives	Note what mattered

If the buyer agrees the charge was theirs, ask them to request a withdrawal through their bank. The letter must be on bank letterhead and can take 30 to 90 days. Shopify cannot request early resolution for American Express disputes or Visa disputes with a Fraudulent reason code, so file your evidence without waiting.

How do you prepare before the next supplement chargeback?

1. Rewrite the signup page. Price, interval, checkbox and a cancellation route in plain view.
2. Send renewal reminders. A few days before each charge.
3. Make cancelling easy. One click or one email.
4. Record lots. Every order, every time.
5. Match claims to labels. Check each product page against its label.
6. Download delivery proof. The Canada Post confirmation is online for 45 days.

Habit	Time	Effect
Signup page rewrite	1 hour once	Fewer surprise charges
Renewal reminder	1 hour once	Acknowledgment on file
Lot logging	30 seconds per order	Checkable batch facts
Monthly dispute log	30 minutes	Patterns by product

Our chargeback audit guide shows how to turn the log into a short fix list for supplement chargebacks, and our guide to unrecognized charges covers the statement name that supplement brands often get wrong.

What is different about supplement chargebacks in Canada?

Topic	What applies in Canada	What to do
Fee	C$15 or US$15 by payout currency	Cost each case in your payout currency
Response window	7 to 21 days, no extensions	Plan for the shortest
Card company decision	Up to 75 days after you submit, and final	Do not expect a quick answer
Delivery proof	Canada Post confirmation online for 45 days after delivery	Download it early
Shopify Protect	US stores only	It does not cover Canadian stores
Complaints	Shopify Payments (Canada) acknowledges within 5 business days, decides in writing within 45 days	Raise a complaint with your processor first

Licences. A Canadian natural health product needs a product licence and the label should show its number. If you import or relabel, a site licence may apply. Check with Health Canada, because this guide is not regulatory advice.

Cross-border. If you ship to the US, Canada Post says postal shipments under US$800 need prepaid duties and a Declaration ID, since the US de minimis exemption was suspended on 29 August 2025. Whether US rules limit the supplements you sell was not part of our research, so we state none. Our cross-border guide explains the duty options. Health Canada also notes that products imported into Canada may not be allowed unless they meet import guidelines.

Quebec. If you sell to Quebec buyers, remember that French language rules apply to websites and product information. Our Quebec guide covers what we found.

Consumer law. Consumer protection law differs by province. We found no source that sets a Canadian rule for supplement subscriptions, so this guide states none.

Where to complain. Shopify Payments (Canada) acknowledges a complaint within 5 business days and gives a final written decision within 45 days. The Financial Consumer Agency of Canada supervises the Code of Conduct for the Credit and Debit Card Industry in Canada but does not decide individual disputes.

What are the 10 mistakes to avoid with supplement chargebacks?

1. Hiding the recurring part of an offer. The buyer's surprise will look reasonable in supplement chargebacks.
2. Making cancellation harder than signup. Shopify says to consider a refund when a buyer followed your process.
3. Fighting a health complaint. Refund and respond with care.
4. No lot records. You cannot prove what you shipped.
5. Product page claims that differ from the label. Fix the mismatch.
6. Ignoring the statement name. Buyers do not recognize the charge.
7. No renewal reminders. You lose acknowledgment.
8. Refunding after the chargeback began. Shopify does not allow it.
9. Attaching links. Links are not allowed. Save pages as PDF.
10. Missing the window. There are no extensions, and the fee is not refunded.

Frequently asked questions

What are supplement chargebacks?

They are card disputes on orders for vitamins, protein, herbal products and similar goods. The usual reasons are subscription canceled, product not received, product unacceptable and unrecognized charges. Subscriptions and statement names cause many of them, so clear terms and reminders matter most.

What evidence wins a subscription dispute?

Shopify lists the subscription agreement, your cancellation policy, cancellation records or proof none exist, usage logs after the charge, billing notifications and customer communications. A dated signup screenshot, a renewal reminder and an export showing no cancellation request make the strongest file.

Do I need to show the NPN on my product page?

Health Canada says a licensed natural health product shows an 8 digit NPN or DIN-HM, and that buyers should ask the seller for the number if a website leaves it out. Check Health Canada's current requirements for your own products.

Can supplements be a problem for Shopify Payments?

Shopify Payments prohibits pseudo pharmaceuticals, which means products with health claims that no regulator has verified. The eligibility page does not name supplements and says its list is not exhaustive, so read the Canada terms and keep your claims within your licence.

What should I do if a buyer says a supplement made them unwell?

Respond quickly, do not argue about the cause, offer a refund and pause any subscription. Health Canada points people to MedEffect Canada for reporting side effects. Record the lot number for your own review. These cases are rarely worth fighting.

Can I refuse returns of opened supplements?

You can set a final sale or unopened only rule if you state it clearly before the sale. Shopify lets you mark final sale items by collection or product, and changes apply to future orders only. No Canadian rule on opened consumables turned up in our research, so your policy is your own.

Can I refund after a supplement dispute opens?

You can refund while it is an inquiry, and a full refund on an inquiry blocks a chargeback. Once a chargeback begins, Shopify does not allow a refund. The buyer can ask their bank for a withdrawal letter, which can take 30 to 90 days.

Is it worth fighting small supplement chargebacks?

Compare the cost of conceding, the amount plus the C$15 fee, with the expected cost of fighting, including your time. For small subscription charges with a clean file, fighting often pays. For honest cancellation mistakes, refund quickly. Use your own win history.

Are there Canadian rules for supplement subscriptions?

We found no source that sets a Canadian rule for supplement subscriptions or returns, so we state none. Consumer protection law differs by province. Clear terms, reminders and an easy cancellation route are your best protection, and Shopify Payments (Canada) handles complaints.

How does ChargeFix help with supplement chargebacks?

ChargeFix reads the order, addresses, tracking and refund data, flags missing proof and drafts the letter from verified facts. In Manual mode, the default, you check each draft and file it yourself. Auto mode is on Starter plans and above.

Start free trial with ChargeFix

You now have signup wording, a lot log, a reply template and a rule for when to fight. What most supplement stores lack is the time to find the signup record, the cancellation log and the tracking before the deadline. ChargeFix reads your Shopify order data, shows what is missing, writes the letter from verified facts and leaves the filing to you in Manual mode, with Auto mode there for the cases your own rules cover.

The free plan includes 2 filings every month, and every paid plan starts with a 14 day free trial. There is no cut of what you win, and no contract.

Ready to answer every supplement chargeback in Canada with the records you already have? Start free trial

Sources

• Shopify Help Center, "Responding to chargebacks and inquiries"
• Shopify Help Center, "Resolving a chargeback or inquiry"
• Shopify Help Center, "Shopify Payments eligibility"
• Shopify Help Center, "Setting up return rules and return policy"
• Shopify Payments (Canada), "Code of Conduct complaint handling"
• Health Canada, "Risks of buying natural health products online", page last modified 2015
• Health Canada, "Site Licensing Guidance Document"
• Canada Post, "Shipping to the US duty updates FAQ"
• ChargeFix, "chargefix.pro"