Unrecognized Charge Chargebacks in Canada: Fix Your Descriptor

A customer in Halifax orders a hand-poured candle from your shop called Saltbox & Wick. Three days later she scrolls through her banking app and sees a charge from "MRH TRADING LTD" for C$58.00. She has never heard of it. She does not think of your candle shop, and she does not think of the confirmation email in her promotions folder. She taps "I don't recognize this" and the bank does the rest. That is how an unrecognized charge chargeback is usually born: not from a thief, but from a name nobody can match. The fix starts on one screen in your Shopify admin.

Quick answer: An unrecognized charge chargeback means the cardholder says they do not recognize the merchant name or location on their statement. Shopify's advice is to contact the customer first, and if the matter is not settled, to submit what it asks for in fraud disputes: when you fulfilled the order, the billing details, the IP address and country, and the shipping and tracking record. The cheaper win in an unrecognized charge dispute is prevention. Set a customer billing statement name on Shopify Payments that matches the name on your store, and say it in your emails.

This guide is for you if:

• You sell on Shopify Payments from Canada and a customer says they do not recognize a charge from your store.
• Your legal company name differs from your shop name, and you suspect your statement text confuses people.
• You want a clean way to answer these disputes quickly, and fewer of them next quarter.

Last updated: 22 October 2026

Disclosure: ChargeFix publishes this guide and sells an app that helps with Shopify Payments disputes. The Shopify rules come from Shopify's Help Center, and the descriptor details come from Shopify's help page and a published explainer, all listed at the end. Where nothing is published for Canada, this guide says so.

TL;DR

• A large share of unrecognized charge chargebacks are honest confusion, not crime. The customer bought something and cannot match the name.
• Shopify Payments lets you set your billing descriptor, which it calls the customer billing statement name. It must be 2 to 19 characters and must include a shop name, company name, trade name or URL.
• Contact the customer first, and quote the order number, the items and the name on their statement.
• If it goes to a chargeback, Shopify asks for the same pack as a fraud case: fulfillment, billing, IP and shipping records.
• Watch for the household member, the gift buyer and the genuine thief. They look alike on a statement and need different answers.

Do this today

1. In Shopify admin, open Settings, then Payments, then Manage under Shopify Payments, and read your customer billing statement name.
2. Compare it with the name on your website header and your emails. If a stranger would not connect them, change it.
3. Add a phone number to the same section so customers can call you before they call the bank.
4. Add one line to your order confirmation: "This will appear on your statement as [name]."
5. For any open dispute, email the customer with the order details and the statement name.

Unrecognized charge chargebacks in Canada: the process in one table

Step	What you do	Why
1. Read the dispute	Reason, amount, order, due date	The window is 7 to 21 days with no extensions
2. Match the order	Find the order by amount, date and email	Confirms a real purchase exists
3. Contact the customer	Quote the items and the statement name	Many disputes end here
4. Classify	Forgotten name, household member, gift or fraud	The response depends on the answer
5. Decide	Fight, concede or ask for a withdrawal letter	Refunds are not possible once a chargeback begins
6. Build the response	Fulfillment, billing, IP, shipping, messages	Strongest proof first
7. File	Before the due date	The fee is not returned if you miss it

What is an unrecognized charge chargeback?

An unrecognized charge chargeback is a dispute where the cardholder cannot match the merchant name or location on their statement to a purchase. Shopify places it beside fraud on its reasons page and asks for the same evidence, and it adds a note that matters: a household member may have made the purchase.

The reason code describes how the customer felt, not what happened. Behind it sit several quite different stories.

What really happened	Example	What decides it
Forgotten store name	Statement shows a company name, not the shop name	Your descriptor and the customer's order email
Legal entity on the statement	The shop is "Saltbox & Wick", the statement says "MRH TRADING"	The order record and a clear descriptor
Household member bought it	A partner or a teenager used the card	Shipping name, address and a conversation
Gift buyer	The cardholder bought it for someone else	Order notes and the shipping address
Charge date differs from order date	A pre-order or a delayed capture	Order timeline and your terms
Real fraud	A stolen card number	IP address, billing, shipping and history

Most unrecognized charge disputes sit on the first four rows. They are the ones you can prevent, and the ones you can often win.

How does the billing descriptor work on Shopify Payments?

The text your customer sees on their statement, your billing descriptor, is set in your Shopify admin. Shopify's help page puts it under the customer billing statement section. The steps are short: go to Settings, then Payments, click Manage in the Shopify Payments section, find Customer billing statement, enter a statement name and a phone number, and save.

Shopify sets rules for the name. It must be between 2 and 19 characters. It must carry one of four things: the shop name, the legal entity name, the "Doing Business As" store name or your URL. Shopify says you should add a phone number so customers can call you if there is a problem. If Shopify finds the name insufficient, it updates it to meet the requirements and emails you about the change.

Setting	Rule	Why it matters
Statement name length	2 to 19 characters	A long name gets cut off
Must include	Shop name, legal entity name, DBA name or URL	The customer needs a recognizable word
Phone number	Add one	A call to you is cheaper than a call to the bank
Where to set it	Settings, Payments, Manage, Customer billing statement	One screen, two fields
Shopify may edit it	If it is judged insufficient	Check your email after you change it

A published explainer from chargeback.io adds details worth knowing. It says text longer than the limit gets cut off by the bank, usually at the end, with no warning at checkout. It also says Shopify Payments keeps a separate payout statement name of 5 to 22 characters, which customers never see. That one belongs to your bank account, not to your customers' statements, so changing it will not help with recognition.

The explainer also describes soft and hard descriptors. A soft descriptor appears while a charge is pending, and a hard descriptor appears after settlement, usually within a few days. This matters because a customer may see one name while pending and another when it posts. The explainer's advice is to check a real statement, not only the dashboard. We could not confirm how every Canadian bank displays these, so do the check yourself with a real order.

How do you choose a billing descriptor customers will recognize?

The rule is simple. A customer should be able to connect the statement line to your shop in two seconds, without help. That means using the name they saw when they bought, not your registered company name.

Consider three imagined statement lines for the same shop.

Statement line (example)	Verdict	Reason
MRH TRADING LTD	Poor	Customers never saw this name
SALTBOX AND WICK	Good	Matches the shop name
SALTBOXWICK.CA	Good	Matches the URL they typed
SALTBOX CANDLE CO 1	Mixed	Close, but "CO 1" is noise

These names are examples for illustration, not real businesses or real statement lines.

Count your characters. With a 19 character limit, a name such as "SALTBOX AND WICK" fits at 16, while "SALTBOX AND WICK CANDLES" does not. If the full shop name is too long, keep the most recognizable word first, since cut off text loses its end. "SALTBOX AND WIC" is worse than "SALTBOX CANDLES".

Descriptor check (do this once, then every quarter)

Shop name on the website header:      ______________________
Name in order confirmation emails:    ______________________
Customer billing statement name:      ______________________ (__ characters)
Phone number on the statement:        ______________________
URL on the website:                   ______________________

Would a customer connect the statement name to the shop name? [ ] yes [ ] no
Is the most recognizable word first?                           [ ] yes [ ] no
Real test order placed and statement line checked?              [ ] yes [ ] no
Date last checked: ____________

The real test of any billing descriptor is the last line. Place a small order with your own card, wait for it to post, and read the line on your actual statement. A billing descriptor that looks right in Shopify can look different at a bank.

What else helps customers recognize an unrecognized charge before they dispute it?

The descriptor is half the picture. The rest is everything around the purchase. A customer who remembers the shop name from an order email, from a package or from a social post will connect the dots. A customer who remembers nothing will not.

Touchpoint	What to do
Order confirmation email	Add a line: "This will appear on your statement as [name]"
Receipt	Show the same name and your phone number
Packing slip	Print the shop name and contact details
Parcel label or return address	Use the shop name, not a warehouse name
Email sender name	Use the shop name, not an individual's name
Shipping notification	Repeat the shop name and the order number

Shopify's prevention page supports two of these. It recommends using your store name or domain name as the billing statement text, and it says sending receipts at payment reminds customers what they bought, which helps against fraudulent and unrecognized chargebacks.

A published figure shows why this matters. Chargebacks911's 2025 Cardholder Dispute Index, cited by chargeback.io, found that 48.2% of more than 1,200 US and UK cardholders had disputed a charge without contacting the merchant first. That sample is not Canadian, so treat it as a sign of how often people go to the bank first, not a Canadian rate. The practical lesson holds anyway: put your name and phone number where the customer will look.

What does Shopify say to submit for an unrecognized charge dispute in Canada?

Shopify's reasons page tells you to contact the customer first, and if they agree the charge is valid, to include their statement saying so. Otherwise you submit the same evidence as for a fraudulent dispute.

Evidence	What it shows	Where to find it
Fulfillment date and time	You delivered what was bought	Shopify order timeline
Billing information	The name and address on the card	Order details
IP address and country	Where the order was placed	Order details
Shipping and tracking	The route and the final scan	Fulfillment and carrier records
Customer messages	Any acknowledgment of the order	Email, saved as PDF
Statement name proof	What the customer saw and what you set	Screenshot of your billing statement settings
Prior orders	The customer bought before	Order history

Files must be PDF, JPEG or PNG, up to 2 MB each and 4 MB combined, with one file per evidence type and no links. Shopify also sends some saved order data on its own, but a first draft rarely includes the one thing that matters in this reason: a clear link between the customer and the name.

For that link, a screenshot of the customer billing statement settings and a copy of your order confirmation email are useful. The first shows what the customer's statement said. The second shows that the customer was told, at the time of purchase, which name to expect.

How do you contact the customer to end an unrecognized charge dispute?

Most unrecognized charge disputes can end with one clear message. In an unrecognized charge dispute, the customer wants to know what the charge is. Tell them.

Message to a customer who may not recognize the charge

Subject: About the charge on your statement

Hi [first name],

I am writing about the charge of C$[amount] from [date] on your card. It
is for order #[number] at [shop name]: [items]. Your statement shows it as
[statement name], which is how our payment processor lists us. You should
have received a confirmation email from [email address] on [date].

If you recognize the order, could you let your bank know so they can
close the dispute? If you do not recognize it at all, reply here and I
will help you check for a family member or a gift, or refund it today if
it was not you.

[Name], [store], [phone number]

Notice the offer at the end. If the customer is certain they did not place the order, a refund in the inquiry stage is cheaper than a chargeback. Shopify says you can refund an inquiry but not a chargeback, and a full refund on an inquiry blocks the chargeback. The catch is that you should only refund if you believe the order was fraud or a mistake. If the order is real and the customer simply forgot, your records win the argument.

If the customer agrees the charge is valid, Shopify suggests they ask their bank to drop the unrecognized charge dispute. A withdrawal letter should be on bank letterhead, show the case number and confirm the charge and the cancellation. A statement screenshot is not enough. Withdrawals can take 30 to 90 days, so do not wait for one to file.

What if a family member or gift buyer caused the unrecognized charge dispute?

Shopify's reasons page points out that someone else in the household may have placed the order. This is the awkward case, because the cardholder is telling the truth: they did not place the order. Someone else did.

Situation	What the records show	What to do
Partner or child used the card	Shipping name differs from the cardholder, same address	Ask the cardholder to check with the household
Gift for someone else	Shipping address is not the billing address, gift note in order	Show the gift note and the recipient's acknowledgment if any
Business purchase on a personal card	Company name in shipping	Show the company name and the recipient
Shared account on a family device	Same device and IP history as past orders	Show earlier undisputed orders

For a gift, an order note that says it is a gift is strong, and so is a message from the recipient. For a household member, the question is delicate, so write it kindly. "Sometimes a family member places an order on a shared card. Could you check with anyone at home?" invites an answer without accusing anyone.

If the cardholder insists nobody in the household placed the order, you may be looking at fraud, and the response changes.

What if an unrecognized charge chargeback is really fraud?

Some of these disputes are exactly what they claim to be: a stolen card used at your store. The signals are the ones that apply to any fraud case, and they are covered in more detail in our guide to fraudulent chargebacks on Shopify in Canada.

• A mismatch between the IP country and the billing country.
• A shipping address unrelated to the billing address.
• A first order that is large, rushed or for an unusually expensive item.
• Several orders on different cards from one device in a short time.
• An address that fails Shopify's address check.

Shopify's prevention page suggests that for physical goods shipped to the US, the UK or Canada, you consider shipping only orders that pass an AVS (Address Verification System) check, and contact the customer before shipping when the check fails. That is a prevention step, not a response step, but it is the cheapest control you have.

If the signals point to fraud, be realistic. Fraud coded disputes, which include some unrecognized charge cases, are won less often. A figure from Datos Insights, reported by chargeback.io, puts the merchant win rate for fraud coded disputes at 17% globally, and we found no Canadian figure. Use your own history, and weigh the sum below before you spend time on a long response.

Is it worth fighting an unrecognized charge chargeback? A worked example in C$

Take the Halifax candle order. The dispute is C$58.00. You found the order, the customer's email address matches, the parcel shows as delivered and the IP country is Canada. The customer simply did not recognize "MRH TRADING LTD".

Case A: real order, unfamiliar name (fill in)

Disputed amount           = A = C$58.00
Fee                       = F = C$15.00 (returned only on a win)
Time to respond           = T = 1 hour, call it C$30
Chance of winning         = c = 0.70 (delivery, billing and IP all match)

Concede:   loss = A + F = C$73.00
Fight:     (1 minus c) x (A + F) + T = 0.30 x 73 + 30 = 21.90 + 30 = C$51.90

51.90 < 73.00, so fight, but contact the customer first.

If the customer replies "Oh, that's the candle shop, I'll tell my bank," the cost drops to your time. That is the cheapest result, and the reason the first message matters more than the response.

Now take a different case: a C$420.00 order from a new customer, shipped to a freight forwarder, with an IP country that does not match billing.

Case B: likely fraud (fill in)

Disputed amount           = A = C$420.00
Goods and shipping spent  = G = C$300.00
Fee                       = F = C$15.00
Chance of winning         = c = 0.15 (fraud pattern, no acknowledgment)

Concede:   loss = A + F + G = C$735.00 (the goods are already gone)
Fight:     0.85 x 735 + 30 = C$654.75, and the goods stay gone either way

The decision is not about the formula. It is about stopping the next one.

In Case B the formula is not the point. The loss is set by what you shipped. The useful decision is what to change so the next order like this one is held or checked. For orders that match this pattern, review before fulfillment.

What does a strong unrecognized charge chargeback response contain?

For Case A, the file looks like this.

File	Content
1. Order and fulfillment	Order number, items, fulfillment date and time
2. Billing and IP	Billing address matches the cardholder, IP country Canada
3. Delivery	Tracking history and delivery confirmation
4. Confirmation email	Sent at purchase, shows shop name, items and the statement name
5. Settings screenshot	Customer billing statement name as set on that date
6. Customer messages	Any reply, including a promise to contact the bank

Each file in an unrecognized charge chargeback response answers a question a reviewer might ask: did the order exist, was it the cardholder's card and address, did it arrive, was the customer told the name and does the statement name belong to this shop? That is the whole case.

Draft reply to an unrecognized charge chargeback (adapt to your case)

Order #[number], placed [date] for C$[amount].

Summary
The cardholder states they do not recognize the charge. Our records show
a purchase from [shop name] on [date], delivered on [date]. The
statement name [name] is the customer billing statement name set on our
Shopify Payments account.

1. Order and fulfillment
   Items: [items]. Fulfilled [date and time] (file 1).

2. Billing and location
   Billing address [address]. Order placed from IP country [country]
   (file 2).

3. Delivery
   [Carrier], tracking [number], delivered [date] to [address] (file 3).

4. Notice to the customer
   Order confirmation sent on [date], showing the shop name and the
   statement name (file 4, file 5).

5. Customer communication
   [Date]: we wrote to the customer. [Date]: they replied [summary]
   (file 6).

Write only what the files show. If you did not send the customer a message, leave that section out.

How do you review your billing descriptor and unrecognized charge disputes each quarter?

A descriptor is not a set-and-forget setting. Shop names change, legal entities change and new products arrive. A short review each quarter keeps the link intact.

Question	What the answer tells you
How many unrecognized charge disputes did we get?	Whether the descriptor is the cause
How many of them were a forgotten name?	The share you can prevent
Did the shop name or legal entity change?	Whether the descriptor needs updating
Does the confirmation email still show the statement name?	Whether customers are told
Did a real test order show the right line?	Whether the bank displays it as set

Quarterly review

Unrecognized charge disputes this quarter:      ____
  Forgotten name or entity:                     ____
  Household member or gift:                     ____
  Likely fraud:                                 ____
Fought / won / lost / refunded:                 ____ / ____ / ____ / ____
Fees paid (payout currency):                    ____
Descriptor changed this quarter? [ ] yes [ ] no  Date: ________
One change for next quarter:                    ______________

Pick one change. A clearer billing descriptor or a line in the order confirmation will often cut unrecognized charge chargebacks more than any amount of better evidence.

Prevention also protects your rate. Visa's excessive threshold is 1.5% from April 2026 in the US, Canada, the EU and Asia Pacific, according to chargeback.io, and Shopify can enrol a store in its network dispute resolution program at 1.5% over 90 days. Winning does not remove a dispute from your rate, since Shopify counts a resolved dispute and the bank can dispute a won case again.

How does ChargeFix help with unrecognized charge chargebacks?

An unrecognized charge chargeback is a pattern-matching job: the order, the billing details, the location and the delivery all have to line up. ChargeFix is built for Shopify Payments disputes.

1. Dispute fetched. ChargeFix fetches the chargeback when it opens.
2. Records read. It reads the order, billing and shipping addresses, IP country, tracking and the customer's earlier orders from your store.
3. Evidence scored. It checks whether the signals line up and flags a mismatch, then gives a plain verdict: worth fighting, improve the evidence first or weak evidence.
4. Letter from facts. The response is drafted only from verified facts, so it will not claim a delivery that the records do not show.
5. Your choice of mode. ChargeFix prepares each response in Manual mode, which is the default. You review and file it, or let Auto mode handle them. Auto mode is on Starter plans and above, off until you turn it on and confirm, and its default rule covers product not received with delivery confirmed. Unrecognized cases are saved as drafts.

ChargeFix handles Shopify Payments disputes only. It cannot promise a win, because the card company decides, and it cannot change what your customer's bank displays. It stores minimal data: case ID, amount, reason, status, dates and shop settings. The free plan includes 2 filings a month, and every paid plan starts with a 14 day free trial.

What does a dated plan for an unrecognized charge chargeback look like?

This plan assumes the shortest window, 7 days.

Day	What you do	Done when
Day 0	Dispute opens. Note amount, order and due date.	You know the deadline
Day 1	Find the order. Check billing, IP and delivery.	Records saved as PDF
Day 2	Email the customer with the order details and statement name	Message sent and saved
Day 3	Classify: forgotten name, household, gift or fraud	Decision written down
Day 4	Draft the response, strongest proof first	Every claim points to a file
Day 5	Check file sizes and readability	Under 2 MB each, 4 MB total
Day 6	File the response	Confirmation shows in admin
Day 7	Spare day	Nothing left to do
Up to 75 days later	Decision arrives	Record the cause for your quarterly review

What is different about unrecognized charge chargebacks in Canada?

Topic	What applies in Canada	What to do
Statement name	2 to 19 characters, with a name or URL customers know	Check yours today
Fee	C$15 or US$15 by payout currency	Cost each case in your payout currency
Response window	7 to 21 days, no extensions	Plan for the shortest
Card company decision	Up to 75 days after you submit, and final	Do not expect a quick answer
Shopify Protect	Covers fraudulent and unrecognized reasons for eligible orders, US only	Confirm in your admin whether you are eligible
Complaints	Shopify Payments (Canada) acknowledges within 5 business days, decides in writing within 45 days	Raise a complaint with your processor first

Shopify Protect. Chargeflow's summary of the program says it is free, covers only fraudulent and unrecognized reasons, and is for US stores. Shopify's own Protect page says you must be in the US. Do not plan around it from Canada, and confirm in your own admin.

Quebec. If you sell to customers in Quebec, make sure your confirmation email and your messages to them are in a language they read. A customer who cannot read your email cannot connect it to the statement line. The sources we used set no descriptor language rule, so this is a practical step, not a legal claim.

Where to complain. Shopify Payments (Canada) acknowledges a complaint within 5 business days and gives a final written decision within 45 days. The Financial Consumer Agency of Canada supervises the Code of Conduct for the Credit and Debit Card Industry in Canada but does not decide individual disputes.

Currency. If a customer pays in a currency different from your store's, the line on their statement may show a different amount from your receipt. Put both figures in your response.

What are the 10 mistakes to avoid with unrecognized charge disputes in Canada?

1. Using only the legal entity name on the statement. Customers know the shop name, not the company behind it.
2. Never checking a real statement. A name that looks right in admin can look different at a bank.
3. Exceeding the length. Anything beyond 19 characters can be cut off, usually at the end.
4. Putting the key word last. If the end is cut, the recognizable word is gone.
5. Not telling the customer. One line in the confirmation email prevents many disputes.
6. Leaving out a phone number. Without it, the bank is the easy call.
7. Accusing a family member. Ask kindly, and let the cardholder check.
8. Attaching links. Links are not allowed. Save pages as PDF.
9. Refunding after the chargeback began. Shopify does not allow it.
10. Never reviewing the pattern. A rise in unrecognized charge chargebacks points to a billing descriptor or email problem.

Frequently asked questions

What is an unrecognized charge chargeback?

It is a dispute where the cardholder cannot match a charge to your shop name or location. Shopify advises contacting the customer first. If that fails, you submit the fulfillment record, billing details, IP address and country, and the shipping and tracking record. The card company then decides.

How do I change my billing descriptor on Shopify Payments?

Go to Settings, then Payments, click Manage in the Shopify Payments section and find Customer billing statement. Enter a statement name and a phone number, then save. The name must be 2 to 19 characters and carry your shop name, company name, trade name or URL. Shopify may edit it if judged insufficient.

What should my statement name be?

To avoid an unrecognized charge chargeback, use the name your customers saw when they bought, usually your shop name or website name. Put the most recognizable word first, because anything beyond the limit can be cut off at the end. Place a small test order and read the line on your own statement to confirm it displays as set.

Does Shopify Protect cover unrecognized charge disputes?

Chargeflow's summary says Protect covers fraudulent and unrecognized reasons only, and Shopify's own page says you must be in the US. Canadian stores should not plan around it. Confirm your eligibility in your admin, and keep your own evidence routine ready for every dispute.

Should I refund a customer who says they do not recognize the charge?

Only if you believe the order behind the unrecognized charge dispute was fraud or a mistake. At the inquiry stage a full refund blocks a chargeback, but a refund on a real order wastes a sale you could keep with a clear message. Contact the customer first, quote the order details and the statement name, and decide from their reply.

What if a family member placed the order?

In an unrecognized charge dispute, Shopify points out that someone else at home may have placed the order. Ask the cardholder kindly to check with anyone at home. If the order was a gift, show the order note and shipping address. If the cardholder insists no one at home ordered, treat it as possible fraud and weigh the sum before you fight.

How do I prove the customer knew our name?

To defend an unrecognized charge chargeback, show the order confirmation email, which names your shop and the statement name, along with any customer replies. Add a screenshot of your customer billing statement settings. These show that the customer was told which name to expect, which answers the reason directly. Save each as PDF, under 2 MB.

Can the bank change how my descriptor looks?

Yes, and it can cause an unrecognized charge chargeback. Banks can cut off text beyond the limit, and some statements show a pending name that differs from the final one. The sources we used do not describe every Canadian bank's display, so place a real test order and check your own statement rather than trusting the dashboard alone.

How many unrecognized charge disputes are normal?

We found no Canadian benchmark for unrecognized charge disputes, so we do not give a number. Track your own count each quarter, split by cause. If forgotten names make up most of them, change the descriptor and the confirmation email, then compare the next quarter against the last.

How does ChargeFix help with unrecognized charge disputes?

ChargeFix reads the order, billing, IP country, tracking and the customer's earlier orders, scores the evidence and drafts the letter from verified facts. In Manual mode, the default, you check each draft and file it yourself. Auto mode is on Starter plans and above. It cannot promise a win.

Start free trial with ChargeFix

You now have a descriptor checklist, a customer message and a response template for unrecognized charge chargebacks. What most stores lack is the time to match the order, the billing details and the delivery record before the deadline. ChargeFix reads your Shopify order data, shows what is missing, writes the letter from verified facts and leaves the filing to you in Manual mode, with Auto mode there for the cases your own rules cover.

The free plan includes 2 filings every month, and every paid plan starts with a 14 day free trial. There is no cut of what you win, and no contract.

Ready to answer every unrecognized charge chargeback in Canada with matching records? Start free trial

Sources

• Shopify Help Center, "Reasons for a chargeback or inquiry"
• Shopify Help Center, "Resolving a chargeback or inquiry"
• Shopify Help Center, "Preventing chargebacks and inquiries"
• Shopify Help Center, "Configuring Shopify Payments"
• Shopify Help Center, "Network dispute resolution programs"
• Shopify Help Center, "Protecting an order with Shopify Protect"
• Shopify Payments (Canada), "Code of Conduct complaint handling"
• chargeback.io, "What Is a Statement Descriptor? And Why Merchants Get It Wrong"
• chargeback.io, "Chargeback statistics"
• Chargeflow, "Shopify Protect vs chargeback apps"
• ChargeFix, "chargefix.pro"