You have 7 to 21 days and a reviewer who may give your case a few minutes. A short, structured response beats a long, angry one every time. Here are chargeback response templates for each Shopify dispute reason, ready to fill in and paste.
Chargeback response templates give you one fixed structure for every Shopify dispute: lead with direct proof, add customer acknowledgments, then policies and context, and label each file by type, date and what it shows. Fill in facts, keep the tone neutral, and attach the evidence the reason calls for.
This guide to chargeback response templates is for you if:
- A dispute has just arrived and you are staring at an empty response form.
- You have lost a dispute because your response was long, vague or not matched to the reason.
- You want a set of templates your whole team can use the same way.
Last updated: 10 October 2026. Written by the ChargeFix team. Reviewed against sources on 10 October 2026.
The 30-second answer (TL;DR)
- Shopify says reviewers have limited time. Put the strongest proof first: direct proof such as signed delivery or tracking screenshots, then customer acknowledgments, then the policies the customer agreed to, then supporting context.
- Label every item with what it is, its date and what it shows, in place of a generic "attached screenshot".
- Use screenshots of tracking pages and messages rather than links. Shopify does not accept links.
- Shopify Payments submits your response on the due date even if you add nothing, so finish early. You usually have 7 to 21 days.
- Match the template to the reason Shopify shows. Each of the eight reasons has its own evidence list.
- Keep every template neutral. Describe what happened, never what you think of the customer.
Quick note: Shopify's pages do not publish response wording, a required length, or a tone guide. The templates here are our drafts built on Shopify's advice to lead with the strongest proof, label clearly and keep it scannable. No chargeback response templates win a case by themselves. The evidence does that, and the template makes the evidence easy to read.
Chargeback response templates at a glance
| Shopify reason | Template focus | Lead evidence |
|---|---|---|
| Fraudulent | Order details match, delivered to the billing region | Tracking and delivery proof, billing and IP match |
| Unrecognized | Name on the statement matches the shop, receipt was sent | Order email, delivery proof |
| Product not received | Dispatch and delivery facts | Tracking screenshot, delivery photo or signature |
| Product unacceptable | Product matched the listing, remedy offered | Listing capture, packing photo, remedy messages |
| Credit not processed | Policy applied, or refund already issued | Refund confirmation or policy as shown |
| Duplicate | Two charges explained | Both receipts, item details |
| Subscription canceled | Cancellation terms and access records | Policy, notices, activity log |
| General | A clear summary of the order | Order details and all communications |
What should chargeback response templates include?
Chargeback response templates should all include the order facts, the delivery or service facts, any customer contact, the policy that applied, and a list of attached files with labels. Shopify's chargeback-process page recommends this order: direct proof first, then customer acknowledgments, then policies, then supporting context. Chargeback response templates built on that order are easy for a reviewer to follow.
Shopify's page says Shopify Payments automatically includes order details, addresses, IP, fulfilment and tracking, refunds, and prior orders and disputes. It tells you to focus on what only you have: emails, chat logs, policies, delivery photos and access logs. So your template does not need to repeat what Shopify already attaches. It needs to point to the proof and explain it in a few lines.
| Block | What it says | Why it is there |
|---|---|---|
| Opening line | Order number, amount, date and the dispute reason | Anchors the reviewer |
| Direct proof | The delivery, refund or access facts, with dates | Shopify says to lead with the strongest proof |
| Customer contact | What the customer said or did not say | Shows acknowledgment or silence |
| Policy | The terms shown at checkout and when | Shows what was agreed |
| Context | Prior orders, matching details, previous refunds | Supports the story |
| Attached files | A numbered list, each labelled by type, date and what it shows | Makes the pack scannable |
What order should the evidence go in?
Strongest first. Shopify's example list is signed delivery confirmation, tracking screenshots and refund records at the top, followed by customer acknowledgments such as an email that says the parcel arrived, then policies, then supporting context such as order history and verification results. A reviewer who stops reading after one paragraph should still have seen your best proof.
Where does the template text go?
Shopify's pages we opened do not describe the form fields or give a character limit, so we cannot name the box. For these chargeback response templates, use whatever description or explanation field your form shows, and also include the text as a one-page PDF cover note, since Shopify accepts PDF, JPEG and PNG files, up to 2 MB each and 4 MB in total, one file per evidence type. Do not include links, audio or video, because they are not accepted. The due date follows your store's timezone, and is 11:59 PM if no time is shown.
How do you write a response a reviewer can scan fast?
Write short, factual sentences in date order, and keep the whole response to roughly 150 to 250 words. That length is our suggestion, not a Shopify rule. Use plain nouns, quote exact dates and times, and describe each attached file. Leave out opinion, emotion and any claim you cannot back with a file.
| Do | Avoid |
|---|---|
| "Delivered Monday 26 October 2026 at 2.14pm, per the attached tracking capture" | "The customer clearly received it" |
| "The customer wrote on 28 October asking about sizing and did not mention a missing parcel" | "The customer is lying" |
| "Our policy, shown at checkout, allows returns within 14 days" | "They should have read the policy" |
| "Attached: 4 files, labelled below" | "See attached" |
| "We are happy to refund promptly if the customer contacts us" | Threats or lectures |
Shopify's page gives no explicit tone guidance. Its closest advice is that reviewers have limited time, so the response should be easy to scan and lead with the most compelling evidence. A neutral tone also respects the fact that many disputes are honest mistakes, as our post on friendly fraud in Australia explains.
How should you label each file?
Say what it is, the date and what it shows. Shopify's example contrasts "attached screenshot" with a description that names the document, its date and what it shows. Use this pattern for every item.
LABEL PATTERN
[Document type], [date or date range], showing [what it proves].
Examples:
Tracking page screenshot, captured 26 Oct 2026, showing delivery to
the shipping address at 2.14pm.
Order confirmation email, sent 20 Oct 2026, showing the shop name,
items, total and refund policy link.
Customer email, 28 Oct 2026, asking about sizing and not
mentioning any missing item.
Refund confirmation, 9 Nov 2026, showing A$86.00 refunded to the
original payment method.
Which of the chargeback response templates fits each Shopify reason?
Pick the template by the reason Shopify shows on the dispute, then check the evidence list for that reason. Shopify's chargeback-reasons page, opened on 10 October 2026, lists eight reasons. Below are chargeback response templates for each, with variants where the facts differ. Replace every square bracket and delete any line that does not apply. Each response template is deliberately short, because a reviewer reads fast.
Our guide to responding to a Shopify Payments dispute in Australia shows the process step by step, and the chargeback evidence checklist lists the files. This section gives you the words.
Chargeback response template 1: Fraudulent or unrecognized
Shopify defines "fraudulent" as the cardholder not authorising the charge, and "unrecognized" as not recognising the merchant name or location. Its suggested evidence is the same for both: fulfilment date and time, billing information, IP address and country, and shipping and tracking.
TEMPLATE 1: FRAUDULENT / UNRECOGNIZED
Order [NUMBER] for A$[AMOUNT] was placed on [DATE] at [TIME] on
[STORE NAME] ([STORE URL]). The order was fulfilled on [DATE] and
delivered on [DATE] at [TIME] to [SUBURB, STATE POSTCODE], the
shipping address given at checkout.
Billing details: the billing name and address on the order are
[MATCH / DIFFER: explain, e.g. billing address is the cardholder's,
shipping address is a gift recipient].
Order IP address country: [AUSTRALIA / COUNTRY], recorded by Shopify.
Our statement name is [DESCRIPTOR]. An order confirmation was sent
to [EMAIL] on [DATE], showing the items and our contact details.
[The customer has ordered before: orders #X on DATE and #Y on DATE,
no previous disputes.]
Attached:
1. Tracking screenshot, [DATE], showing delivery at [TIME].
2. [Delivery photo / signature record, DATE].
3. Order confirmation email, [DATE].
4. [Previous order summary, DATES.]
We ask that the dispute be decided in our favour. If the cardholder
contacts us with a concern, we will review it promptly.
Chargeback response template 2: Product not received, delivered
Use this when tracking shows delivery. Shopify says it automatically uploads a PDF of fulfilment events for this reason, so add the proof only you hold.
TEMPLATE 2: PRODUCT NOT RECEIVED (DELIVERED)
Order [NUMBER] for A$[AMOUNT] was dispatched on [DATE] via
[CARRIER, SERVICE] with tracking [NUMBER]. The carrier's record
shows delivery on [DATE] at [TIME] to [ADDRESS AS ORDERED].
[Choose one:]
- A signature was recorded for [NAME / "the recipient"].
- The parcel was left under authority to leave, which the
customer selected at checkout on [DATE]. The driver's photo shows
it left at [LOCATION].
- A delivery photo is attached showing the parcel at the address.
Before the dispute, the customer [did not contact us / contacted us
on DATE about DIFFERENT TOPIC / confirmed receipt on DATE].
We have not received any report of a missing parcel from the
customer or the carrier.
Attached:
1. Tracking screenshot, [DATE], showing delivery.
2. [Signature / delivery photo], [DATE].
3. [Authority to leave selection, DATE.]
4. Customer messages, [DATES].
We would be glad to help the customer if there is a problem.
Delivered-but-disputed orders are a topic of their own. See tracking says delivered but the customer says not received and authority to leave and safe place delivery.
Chargeback response template 3: Product unacceptable
Shopify describes this reason as a customer saying the product was defective, damaged or not as described. Its suggested evidence is fulfilment details, tracking, product descriptions or pictures from your store showing the product matched, and proof of any return or replacement attempt. Under Australian Consumer Law, a major problem entitles the customer to a refund, so use this template only when the facts support it, and consider a refund first. Our post on major vs minor failures shows how to judge.
TEMPLATE 3: PRODUCT UNACCEPTABLE
Order [NUMBER] for A$[AMOUNT] was placed on [DATE] for
[ITEM, VARIANT]. The listing at the time of purchase described
the item as "[KEY DESCRIPTION LINES]" with photos showing
[WHAT]. A capture of the listing is attached.
The item was packed on [DATE] and a photo taken at packing shows
[CONDITION, e.g. the item undamaged and matching the order].
It was delivered on [DATE] per the attached tracking record.
The customer first contacted us on [DATE] saying [ONE FACTUAL LINE].
We replied on [DATE] and offered [REPAIR / REPLACEMENT / REFUND /
RETURN LABEL]. [The customer did / did not respond.] [The customer
returned the item on DATE / has not returned the item.]
Our returns policy, shown at checkout, is attached.
Attached:
1. Listing capture, [DATE], showing the description and photos.
2. Packing photo, [DATE], showing the item at dispatch.
3. Tracking record, [DATE].
4. Messages offering a remedy, [DATES].
5. [Return label / return tracking, DATE.]
We remain willing to resolve this with the customer directly.
Chargeback response template 4: Credit not processed, policy applies
Shopify describes this as the customer saying they returned the product or cancelled and were not refunded. Suggested evidence includes your refund and return policies, when the customer was told about them, related emails, and why the customer was not entitled to a refund.
TEMPLATE 4: CREDIT NOT PROCESSED (POLICY APPLIES)
Order [NUMBER] for A$[AMOUNT] was placed on [DATE]. The customer
asked for a refund on [DATE] saying [REASON IN ONE LINE].
Our refund policy, shown at checkout and on the product page, says:
"[QUOTE THE RELEVANT SENTENCE]". The customer accepted it by
completing checkout on [DATE]. Screenshots of the policy and the
checkout page are attached.
On [DATE] we replied explaining [WHY A REFUND WAS NOT DUE, e.g.
the return window had closed on DATE / the item was not returned
/ the item was a change of mind, which our policy does not cover].
[We offered store credit / an exchange on DATE.]
No return was received before [DATE]. [Return tracking shows
no parcel to us.]
Attached:
1. Refund policy capture, [DATE].
2. Checkout page capture, [DATE].
3. Messages, [DATES].
4. [Return tracking, DATE.]
The ACCC says that a change of mind gives no automatic right to a refund unless your own policy offers one, and that a "no refunds" sign cannot take away rights for major problems. Make sure the facts in this template really are a change of mind, and not a fault. Our post on change of mind refunds in Australia goes through the line.
Chargeback response template 5: Credit not processed, refund already issued
This is the strongest version, because refund records are direct proof. Shopify lists proof of a refund before the chargeback in its evidence suggestions for this reason.
TEMPLATE 5: CREDIT NOT PROCESSED (REFUND ALREADY ISSUED)
Order [NUMBER] for A$[AMOUNT] was placed on [DATE]. The customer
asked for a refund on [DATE]. We issued a full refund of
A$[AMOUNT] to the original payment method on [DATE] at [TIME],
before the dispute was opened on [DATE].
The refund confirmation from Shopify and our message to the
customer on [DATE] are attached. The refund was for the full order
amount and has not been reversed.
The customer's bank may take several business days to show a
refund. If the customer's statement does not yet show it, the
refund reference is [REFERENCE].
Attached:
1. Refund confirmation, [DATE], showing A$[AMOUNT] refunded.
2. Email to the customer, [DATE], confirming the refund.
3. [Customer reply, DATE.]
Because the customer has already been refunded in full, we ask
that this dispute be decided in our favour so they are not paid
twice.
Chargeback response template 6: Duplicate
Shopify describes this as the customer believing they were charged twice for the same product or service. It suggests an explanation of why there were two charges, receipts showing separate items, and communications about the charges.
TEMPLATE 6: DUPLICATE
The customer was charged twice on [DATE] because they placed
two separate orders:
Order [NUMBER 1], A$[AMOUNT], at [TIME], for [ITEMS].
Order [NUMBER 2], A$[AMOUNT], at [TIME], for [ITEMS].
The orders have different items, order numbers and confirmation
emails. Both were delivered: [TRACKING NUMBER 1] on [DATE] and
[TRACKING NUMBER 2] on [DATE].
[If one charge was accidental: Order NUMBER was a duplicate
checkout. We refunded A$[AMOUNT] on [DATE]. Refund confirmation
attached.]
Attached:
1. Both order confirmations, [DATES].
2. Tracking for both orders.
3. [Refund confirmation, DATE.]
4. Messages about the charges, [DATES].
If the double charge was truly accidental, Shopify's prevention page says to refund it at once. Do not fight a duplicate that you cannot explain.
Chargeback response template 7: Subscription canceled
Shopify describes this as a customer who believes they were charged after cancelling, or did not get an expected reminder before a recurring charge. It suggests your cancellation policy, notices, proof of when the customer was told about the policy, and for digital goods an activity log after the claimed cancellation date.
TEMPLATE 7: SUBSCRIPTION CANCELED
The customer subscribed on [DATE] to [PLAN] at A$[AMOUNT] per
[PERIOD]. The terms shown at checkout, attached, state that
[CANCELLATION TERMS, e.g. cancel before the renewal date to avoid
the next charge].
A reminder email was sent on [DATE], [NUMBER] days before the
renewal on [DATE].
[We received no cancellation request before the charge. / The
customer cancelled on DATE, after the charge on DATE.]
[The account log shows access after DATE: [DETAIL].]
Attached:
1. Subscription terms capture, [DATE].
2. Renewal reminder email, [DATE].
3. Account activity log, [DATE RANGE].
4. [Cancellation request, DATE.]
If the customer cancelled in time, we will refund the charge
on request.
Chargeback response template 8: General
Use this when the reason does not fit the others. Shopify suggests product details, communications, tracking or shipping confirmations, and proof of prior refunds or replacements.
TEMPLATE 8: GENERAL
Summary: Order [NUMBER], A$[AMOUNT], placed [DATE] by [NAME, CITY].
Items: [ITEMS]. Shipped [DATE] by [CARRIER], tracking [NUMBER],
delivered [DATE].
Timeline:
[DATE]: Order placed and confirmation sent.
[DATE]: Packed and dispatched.
[DATE]: Delivered per carrier record.
[DATE]: Customer contacted us about [TOPIC]. We replied on [DATE].
[DATE]: Dispute opened.
Our policy, shown at checkout, is attached.
Attached: [NUMBERED, LABELLED LIST]
How do chargeback response templates work with real numbers?
Two examples show the chargeback response templates in use and what is at stake. In the first, a delivered order is disputed as not received. In the second, a customer disputes after you have already refunded them. The fee used is the reported A$25, which we could not find on Shopify's Australian pages, so confirm it with Shopify Support.
Illustration: the response template for delivered orders on an A$129 order
An A$129 order costs you A$52 in goods and A$11 in postage. Processing at 1.7% plus 30 cents, per Shopify's Australian pricing page checked on 10 October 2026, is A$2.49 (1.7% of A$129 is A$2.19, plus 30 cents). Tracking shows delivery with a photo.
| Outcome | Calculation | Net result |
|---|---|---|
| Template 2 wins, fee returned | A$129 less A$52, A$11 and A$2.49 | plus A$63.51 |
| Template 2 wins, fee not returned | A$63.51 less A$25 | plus A$38.51 |
| Dispute lost | minus A$52, A$11, A$2.49 and A$25 | minus A$90.49 |
| Refund instead | minus A$52, A$11 and A$2.49 | minus A$65.49 |
The difference between winning with the fee returned and losing is A$154.00, which is the A$129 sale plus the A$25 fee. The template is worth the effort when the delivery proof is clear.
Illustration: the refund response template on an A$86 order with dates
You refund an A$86 order on Monday 9 November 2026. The customer's bank still processes a dispute opened on Friday 20 November 2026 as "credit not processed". Your response window runs from Friday 27 November to Friday 11 December 2026. You submit Template 5 with the refund proof on Monday 23 November 2026, and the bank decides by Saturday 6 February 2027 at the latest. The goods cost A$30, postage was A$8 and processing was A$1.76 (1.7% of A$86 is A$1.46, plus 30 cents).
| Outcome | What happens | Net result |
|---|---|---|
| Win, fee returned | Refund stands, dispute amount returned | minus A$39.76 |
| Win, fee not returned | As above, less the fee | minus A$64.76 |
| Lose | Customer refunded by you and paid again by the bank, plus the fee | minus A$150.76 |
The gap between winning and losing is A$111.00 with the fee returned, and it depends on one document: the refund confirmation. This is why saving refund records matters. Our post on refunded but the customer still disputes covers the full scenario.
How do you assemble the pack to go with the template?
Number the files, name them clearly and match them to the lines in the template. Merge related items into one PDF because Shopify allows one file per evidence type. Check each file is under 2 MB, the total is under 4 MB, and the format is PDF, JPEG or PNG. Then read the whole response once as the reviewer would.
| Step | Action |
|---|---|
| 1 | Confirm the reason on the dispute and choose the response template |
| 2 | Fill every bracket of the response template from the order, tracking and messages |
| 3 | Delete lines that do not apply |
| 4 | Capture screenshots of tracking and messages as PDF or PNG |
| 5 | Name files with order number, type and date |
| 6 | Number the files to match the "Attached" list |
| 7 | Check sizes and formats |
| 8 | Read it aloud once, then submit before the due date |
Use this final check before you submit.
PRE-SUBMIT CHECK
[ ] The reason matches the template I used
[ ] Every date, amount and tracking number is correct
[ ] The strongest proof is first
[ ] Each attached file is labelled with type, date and what it shows
[ ] No links, audio or video
[ ] Files are PDF, JPEG or PNG, under 2 MB each, 4 MB total
[ ] Tone is neutral, with no accusations
[ ] I have not attached anything I cannot explain
[ ] Submitted before the due date in my store timezone
[ ] A copy of the whole response is saved with the order
Shopify says evidence can be edited until the due date but not after you select Submit now. If your evidence is incomplete, submit early with what you have, and do not wait for the last hour.
When should you not use chargeback response templates?
Do not use a template when the facts are against you. If the parcel is lost, the item is faulty, or a refund was due, a refund is usually cheaper than a fight. Shopify says there is no appeal, and a loss costs the amount and the fee. Chargeback response templates cannot fix a case with no proof.
Chargeback response templates suit cases you intend to fight. Our guide to accepting or fighting a Shopify dispute sets out the decision, and chargeback vs refund in Australia shows the cost of each path. If the dispute is an inquiry, a full refund ends it. If a chargeback is open, you cannot refund it and must respond or accept.
What's different for Australian merchants?
Australian merchants should reference the right local facts in their responses: Australian carriers' delivery records, Australian Consumer Law where it applies, the store timezone for deadlines, and the correct statement name. The fee and the bank timelines also have local sources.
- Carrier records. Australia Post drivers photograph where a parcel is left under authority to leave, according to its own page, and Aramex offers a delivery photo through its portal. Sendle and StarTrack options are unverified.
- Store timezone. Shopify uses your store's timezone for the due date, with 11:59 PM if no time is shown.
- Consumer law. The ACCC says a major problem entitles the customer to a refund, and that "no refunds" does not remove that right. Do not quote a policy that conflicts with it.
- Banks and AFCA. AFCA says banks must claim a chargeback if the scheme gives a right and the customer shows paid and not received, and it checks the merchant's response. Clear responses help at that stage.
- The fee. Shopify's Australian pricing page lists no dispute fee. Third parties report A$25, and NAB charges its own merchants A$25.
- Time limits. Customers can dispute for roughly 45 to 120 days, and NAB lists 210 days for eftpos. See chargeback time limits in Australia.
- Other payment methods. Afterpay and PayPal use separate systems. See Afterpay and Zip disputes and PayPal disputes.
What mistakes spoil chargeback response templates?
The most common mistake with chargeback response templates is a response that does not match the reason. Others are long emotional text, generic labels, links instead of screenshots and missed deadlines. Each is avoidable with a template and a checklist.
- Using the wrong template. A delivery story does not answer a credit not processed dispute.
- Writing a long essay. Shopify says reviewers have limited time.
- Labelling files "attachment 1". Name the type, date and what it shows.
- Including links. Shopify does not accept them.
- Accusing the customer. It adds nothing and can hurt your case.
- Quoting a policy that breaks consumer law. A "no refunds" line does not override a major problem.
- Submitting on the last day. Evidence is locked once you submit, and a problem on the day can cost you the case.
- Adding evidence you cannot explain. If it raises questions, leave it out.
Frequently asked questions
What should a chargeback response include?
The order facts, the delivery or service facts, any customer contact, the policy that applied and a labelled list of attached files. Shopify advises leading with the strongest proof, then customer acknowledgments, then policies, then supporting context. Keep it short and scannable, because reviewers have limited time.
How long should a chargeback response be?
Shopify gives no required length. We suggest roughly 150 to 250 words, with the evidence doing most of the work. Write short factual sentences in date order and label each file. A reviewer who reads only the first paragraph should still see your best proof.
Can I use the same response template for every dispute?
No. Match the template to the reason on the dispute. Shopify lists eight reasons with different evidence for each, such as delivery proof for product not received and refund records for credit not processed. A response template for the wrong reason leaves the real question unanswered.
Where do I paste the response in Shopify?
Shopify's pages we opened do not name the form fields, so use whatever description or explanation box your form shows. You can also upload the text as a one-page PDF cover note. Evidence files must be PDF, JPEG or PNG, up to 2 MB each and 4 MB in total.
Should I mention the customer by name?
Use the name only as it appears on the order, and keep the tone neutral. State what the records show and avoid opinions. Do not call the customer a fraudster or a liar. The bank decides, and a calm factual response is easier to weigh.
Do I need to attach evidence if Shopify already includes it?
Add what only you have. Shopify Payments automatically includes order details, addresses, IP, fulfilment and tracking, refunds, and prior orders and disputes. You add emails, chat logs, policies, delivery photos and access logs, plus screenshots of tracking and messages, so reviewers can see them without opening outside systems.
What if I miss the deadline?
Shopify Payments submits your response to the card company on the due date even if you add no evidence, so the case goes in with only the automatic information, such as order details and tracking. That weakens it. Finish early, because evidence cannot be edited after you select Submit now.
Can I win with a response template alone?
No. The evidence decides, and the response template makes it easy to read. If you have no proof of delivery, no refund record or no policy capture, the template cannot fill the gap, and a refund may be the cheaper choice. The bank has up to 75 days to decide and there is no appeal.
Are these response templates legal advice?
No. These chargeback response templates are drafting aids built on Shopify's published guidance, and we are not lawyers. Check any policy wording against Australian Consumer Law, and ask a lawyer about anything unusual. Replace every bracket with facts you can prove, and delete lines you cannot support.
Start free trial with ChargeFix
ChargeFix helps Australian Shopify merchants turn their order, delivery, message and policy records into a ready response. You review and file it, or let Auto mode handle them. If you want chargeback response templates filled in from your own store's records, you can try it on a free trial first.
Sources
- Responding to chargebacks and inquiries, Shopify Help Center
- Chargeback reasons, Shopify Help Center
- Managing chargebacks in the Shopify admin, Shopify Help Center
- Resolving a chargeback or inquiry, Shopify Help Center
- Preventing chargebacks and inquiries, Shopify Help Center
- Shopify pricing, Australia
- Repair, replace, refund, cancel, ACCC
- Chargebacks factsheet, Australian Financial Complaints Authority
- Chargebacks: prevention and dispute guide for merchants, NAB
- What is authority to leave, Australia Post
- FAQ, Aramex Australia
01Shopify disputes
02Shopify disputes
03Prevention and templates
04Shopify disputes
05Shopify disputes
06Fight or accept