CHARGEBACKS

Shopify Fraudulent Chargeback: UK Response Guide

By ChargeFix team · Updated 2 October 2026

Whether you win a fraud dispute often depends on what happened at checkout, not on the evidence you send afterwards. A successful 3D Secure check can move liability to the card issuer before the dispute even starts.

A Shopify fraudulent chargeback is a dispute where the cardholder says they didn't make the purchase, usually because the card was stolen or the charge wasn't recognised. You usually have 7 to 21 days to respond, and the card company has up to 75 days to decide. Shopify says successful 3D Secure authentication shifts liability for fraudulent chargebacks to the issuer. Without it, you'll need evidence that ties the order to a real buyer.

Last updated: 2 October 2026. Written by the ChargeFix team.

The 30-second answer (TL;DR)

  • A fraud chargeback on Shopify means the cardholder says they didn't authorise the payment. In Shopify's list, the reason is "fraudulent transaction".
  • Check first whether the order passed 3D Secure. If it did, liability for the fraud dispute may sit with the card issuer, not you. It doesn't cover other dispute types.
  • Shopify Payments fills in order, address, IP address and order history data for you. Add what it can't know: delivery proof, customer messages and any link to earlier genuine orders.
  • Evidence of delivery isn't enough on its own. The question the bank asks is whether the cardholder made the purchase, not whether a parcel arrived somewhere.
  • Matching AVS and CVV results show the details typed in were right, which matters in a stolen card chargeback because thieves usually have them too. They don't show who typed them.
  • If the card was clearly stolen and you hold no authentication or link to the cardholder, accepting is often the cheaper move.
  • Prevention beats winning. Every dispute counts toward your chargeback rate, even one you win.

Which fraud disputes are worth fighting?

Situation Usual best move
Order passed 3D Secure Submit your response and point to the authentication; this is your strongest position
Repeat customer, same address, same device, earlier genuine orders Fight, with the order history as the spine
Customer or family member made the order and forgot Fight, with delivery proof and any messages
New customer, shipping address different from billing, express shipping, no authentication Think hard; this pattern is hard to defend
Obvious stolen card, goods shipped to a reshipper, no proof of identity Accepting is often cheaper

This post covers fraud disputes only. For the general process, see how to respond to a Shopify chargeback. For the clock, see the Shopify chargeback deadline. For the money, see the Shopify chargeback fee UK guide. The full overview is in the Shopify chargebacks UK guide.

Table of contents

  1. The 30-second answer (TL;DR)
  2. What is a Shopify fraudulent chargeback?
  3. How does a fraud chargeback differ from other disputes?
  4. What does 3D Secure do for a fraudulent chargeback?
  5. Does 3D Secure protect you from every chargeback?
  6. How do you respond to a fraud chargeback on Shopify?
  7. What evidence helps in a fraud chargeback?
  8. Do AVS and CVV matches prove the cardholder ordered?
  9. How does IP address and location data help?
  10. How do earlier orders help your case?
  11. What does delivery proof add?
  12. What goes in the written summary?
  13. Which wording should you avoid?
  14. Should you contact the customer?
  15. When should you accept a fraud chargeback?
  16. What does a lost fraud chargeback cost?
  17. How do fraud chargebacks affect your chargeback rate?
  18. Does Shopify Protect cover fraudulent chargebacks in the UK?
  19. How do you prevent fraud chargebacks on Shopify?
  20. Worked example: a fraud dispute with 3D Secure
  21. What's different about fraud chargebacks in the UK?
  22. Common mistakes with a Shopify fraudulent chargeback
  23. FAQ

What is a Shopify fraudulent chargeback?

A Shopify fraudulent chargeback is a dispute where the cardholder tells their bank they didn't make or authorise the payment. Shopify lists "fraudulent transaction" as one of seven dispute categories, and it's the one that causes the most worry because the customer's claim is that you were paid with money that wasn't theirs to spend.

It helps to separate three situations that all end up as the same dispute reason.

The first is real card fraud. A criminal used a stolen card number on your store. The genuine cardholder sees a charge they don't recognise and disputes it. In this case the customer who ordered isn't the cardholder, and the goods are probably gone.

The second is a charge the cardholder doesn't recognise but did authorise. Their partner used the card, or the statement shows a name that doesn't look like your store, or the order was placed months ago and forgotten. Here the cardholder may be perfectly honest, and the goods did reach someone who should have them.

The third is so-called friendly fraud, where a customer knows they bought the item but claims otherwise to get the money back. We use the term with care, because it's rarely possible to know someone's intent from the outside. A response built on facts works the same way in all three cases. Don't accuse the customer of anything. Show what you know.

Because the three cases need different evidence, the first job when you open a fraud chargeback on Shopify is to work out which one it looks like.

How does a fraud chargeback differ from other disputes?

A fraud dispute asks a different question from most others. Disputes about missing or faulty goods ask what happened to the item. A fraud dispute asks who placed the order.

That changes what counts as evidence. Proof that a parcel was delivered shows the goods reached an address. It doesn't show the cardholder was the buyer. A thief can have a parcel delivered to a house just as easily as a genuine customer can. So a delivery receipt, which wins many disputes about missing goods, is only part of the answer to a fraud claim.

The evidence that does answer "who placed the order" falls into a few groups. Authentication, such as 3D Secure. Links to the person, such as previous genuine orders, matching details and customer messages. And behavioural signals, such as the device and location data Shopify records. We cover each below.

What does 3D Secure do for a fraudulent chargeback?

Shopify's help page says successful 3D Secure authentication shifts liability for fraudulent chargebacks to the card issuer. That's the single most important fact for a fraud chargeback on Shopify, and it's why 3D Secure chargeback questions come up so often.

3D Secure is the extra step where a customer confirms a payment with their bank, often through a banking app or a one-time code. When it succeeds, the issuer has authenticated the cardholder. If the cardholder later claims the payment was fraudulent, liability for that kind of dispute can sit with the issuer, not you.

There are limits, and they matter.

First, it only covers fraudulent chargebacks. Shopify says the shift doesn't cover other dispute types. If a customer with a 3D Secure order says the parcel never arrived or the item was faulty, the shift doesn't help.

Second, it isn't used on every order. Shopify says Shopify Payments in the UK and EU has 3D Secure built in, and that it's used when the issuing bank requires it. You don't control which orders get challenged.

Third, the shift can be lost. Shopify's page notes a Visa rule under which merchants above a fraud-chargeback threshold, which Shopify quotes as $7,500 a month, can lose the liability shift. Check Shopify's page for the current wording.

Fourth, the shift isn't a promise that you'll never lose. One merchant on the Shopify Community forum described losing a £1,747.25 dispute despite 3D Secure, a customer signature and tracking, and said Shopify told them it couldn't intervene. That's one account, not a pattern, and we can't verify the details. It's a reminder to build the best response you can and not to rely on the shift alone.

In short, a 3D Secure chargeback is a stronger position for you, because the issuer authenticated the buyer. It isn't a guarantee.

How do you check whether an order used 3D Secure?

Open the order in your Shopify admin and look at the payment details. Shopify usually records whether authentication was used, though we couldn't confirm the exact label or location, which can change with admin updates. If you can't find it, ask Shopify support to confirm the authentication status for the order number. Take a screenshot of the answer and add it to your evidence.

Does 3D Secure protect you from every chargeback?

No. It only addresses the liability for fraud disputes, and only when authentication succeeded. It doesn't protect against product-not-received, not-as-described, duplicate or refund disputes. It also doesn't stop the dispute from being raised, so the fee and the paperwork still arrive and you still need to respond.

Here's how that plays out across the dispute categories.

Dispute reason Does 3D Secure help?
Fraudulent transaction Yes, if authentication succeeded, according to Shopify
Product not received No, the shift covers fraud only
Product unacceptable No
Duplicate charge No
Credit not processed No
Subscription cancelled No
General No

If you sell goods that tend to attract a stolen card chargeback, 3D Secure is a good thing to have. It just isn't your whole defence in any 3D Secure chargeback, because the response still needs to be complete.

How do you respond to a fraud chargeback on Shopify?

Follow the same steps as any dispute, with the emphasis on identity and authentication. Here's the order.

  1. Open the order and read the due date, the reason and the amount. Put the due date and reminders in your calendar.
  2. Check for 3D Secure. If the order passed authentication, say so first and attach proof.
  3. Check what Shopify has already filled in on the response form, including order details, addresses, IP address, tracking and order history.
  4. Look for links between this order and a real person: earlier orders, repeat purchases, matching names and addresses, emails and messages.
  5. Gather delivery proof, including carrier records and, where you have it, signature or photo.
  6. Write a short, factual summary. Don't accuse anyone.
  7. Check everything against the checklist below.
  8. Submit at least a day or two before the due date and save a copy.

The detail of each step is in our general guide to responding to a Shopify chargeback. The sections below cover what's specific to fraud.

What evidence helps in a fraud chargeback?

The evidence that helps is anything that shows the cardholder, or someone they allowed to use the card, made the order. Rank it by how directly it points to the real buyer.

Evidence What it shows How strong
3D Secure authentication The issuer authenticated the cardholder Strongest, and it may shift liability
Earlier genuine orders from the same customer, address and card A history of normal purchasing Strong
Customer messages before or after the order The buyer engaged with you about the goods Strong
Delivery proof to the billing address The goods reached the cardholder's own address Good
Signature or photo on delivery Someone at the address accepted the parcel Good, but it doesn't say who ordered
IP address and location data Where the order came from, compared with the billing address Supporting
AVS and CVV results The details entered matched the bank's records Weak on its own
Order details and timing Order value, items and pattern look normal Supporting

Put your strongest item first. If you have 3D Secure, lead with it. If you don't, lead with the history that links the order to a real person.

Do AVS and CVV matches prove the cardholder ordered?

No. AVS checks the billing address against the bank's records. CVV checks the security code. A match shows the details typed into the checkout were correct. It doesn't show who typed them.

That matters for stolen card chargebacks, because someone with a stolen card often has the full card details and billing address too. A matching AVS and CVV result is worth including, because a mismatch would count against you. But don't build your case on it, and don't describe it as proof of identity.

Shopify's order page may show AVS and CVV results. We couldn't confirm the exact wording, so check your own admin. If the result is there, screenshot it and label it plainly, such as "Billing address and security code matched the card record."

How does IP address and location data help?

It helps when it fits the story and hurts when it doesn't. Shopify records the IP address of the order and fills it into the response for Shopify Payments. If the IP location is near the billing address, that supports a genuine order. If it's in a different country from the billing address and the shipping address, the bank may read it as a warning sign.

Be careful what you claim. IP locations are approximate, and customers use VPNs, mobile networks and travel. Use the data as supporting context. Say what it shows and no more, for example: "The order was placed from an IP address located in [city], consistent with the billing address in [town]."

If the data doesn't fit, don't ignore it. Explain it if you can, such as "the customer told us they were travelling", with the message attached. If you can't explain it, rely on the stronger evidence and accept that this case may be weaker.

How do earlier orders help your case?

Earlier genuine orders are some of the best evidence you can have, because they show the buyer behaved like a real customer over time. A repeat customer who has bought several times, to the same address, with the same email, without a dispute, is hard to explain as fraud.

Pull together a short history: order numbers, dates, amounts, delivery addresses and the payment method used. Shopify Payments fills in order history and previous disputes for you, so check what's there and add anything missing. A simple table works well.

Order Date Amount Delivered to Outcome
1021 3 Mar 2026 £42.00 [same address] Delivered, no dispute
1034 18 May 2026 £67.50 [same address] Delivered, no dispute
1042 11 Sep 2026 £89.20 [same address] Disputed

State the facts and let them speak. "The customer placed two earlier orders to the same address which were delivered without dispute (Exhibit 3)" does more than any argument about their character.

If the customer is new, you won't have history. Look for other links instead: an email thread, a question about sizing before they ordered, a returning visit recorded in your helpdesk.

What does delivery proof add?

Delivery proof adds something, but less than it does in other disputes. It shows the goods reached an address. For a fraud claim, the useful version is delivery to the cardholder's own billing address, because that points to the genuine cardholder receiving the order.

Royal Mail Tracked 24 and 48 capture a photo on delivery where no signature is needed, and Evri's Digital Signature add-on gives photographic proof of handover. We haven't verified DPD's options. These records are good for showing where and when a parcel was left. They don't show who ordered it.

If the parcel went to an address different from the billing address, be ready to explain why. A gift sent to a friend is perfectly normal, and a message from the buyer saying so is useful evidence. A reshipper or a vacant address with no explanation is the pattern banks look at closely.

For goods sent to a new address on an order with no authentication and no history, delivery proof alone rarely carries the case.

What goes in the written summary?

Keep it short, dated and neutral. The summary is there to point the reader to your strongest evidence. Here's a template for a fraud dispute. Adapt it and delete any line you can't support.

Dispute reason: Fraudulent transaction
Order [number], £[amount], placed [date]

Summary
1. [If applicable] The order passed 3D Secure authentication
   (Exhibit 1).
2. The order was placed from an IP address located in [place],
   consistent with the billing address (Exhibit 2).
3. The cardholder's billing address matched the card record
   for AVS and CVV (Exhibit 3).
4. The customer has [number] earlier orders to the same address,
   delivered without dispute (Exhibit 4).
5. The order was delivered on [date] to [address], matching the
   [billing / shipping] address on the order. [Carrier] records
   show [signature / photo / delivery status] (Exhibit 5).
6. We contacted the customer on [date] and received
   [response / no response] (Exhibit 6).

We ask that the dispute be decided in our favour.

Fill in only what's true and attach an exhibit for each line. If you don't have 3D Secure or order history, leave those lines out. A short, accurate response is stronger than a long one with gaps.

Which wording should you avoid?

Avoid anything that accuses the customer of lying or fraud. You can't see into their intentions, and an accusation reads as weak argument. Compare these two.

Weak: "This customer is obviously committing friendly fraud and trying to get free goods."

Stronger: "The order passed 3D Secure authentication on [date] (Exhibit 1) and was delivered to the billing address on [date] (Exhibit 2)."

The weak version is an opinion nobody can check. The stronger one gives two dated facts the reader can verify. Keep to facts, give each one an exhibit and stop.

Should you contact the customer?

You can, and it's often a good idea, but be careful about how and when. If a customer genuinely forgot an order or didn't recognise the statement name, a polite message can resolve things fast. If they then contact their bank to withdraw the dispute, that's the best outcome.

Don't pressure anyone. Don't tell a customer they must cancel a dispute, and don't threaten them. Offer help, state the facts and leave the decision to them.

Adapt this message.

Subject: Question about order [number]

Hi [Name],

We've been notified that a payment of £[amount] for order [number],
placed on [date], has been questioned with your card provider.

The order contained [items] and was delivered on [date] to
[address]. On your card statement it may appear as [descriptor].

If you recognise the order, you may want to let your card provider
know. If you don't recognise it, please reply and tell us, and we'll
look into it with you straight away.

[Name], [store name]

Note that it asks a question and gives facts. It doesn't accuse. If the customer tells you they didn't order, keep their reply and stop pushing, because it may be a case of genuine card fraud.

When should you accept a fraud chargeback?

Accept a stolen card chargeback when the facts point to real card fraud and you hold nothing that ties the order to the cardholder. Fighting a case you'll probably lose costs your time and gains nothing. Accepting doesn't avoid the £10 fee in the UK, as far as we know, but it saves the effort.

These are the patterns that make a fraud dispute hard to win.

  • The order didn't pass 3D Secure and there's no history for the customer.
  • The shipping address differs from the billing address with no explanation.
  • The order was placed from a location far from the billing address.
  • The delivery was to a freight forwarder or an address that can't be linked to the cardholder.
  • The customer has said they didn't order and the card was reported stolen.

If you see several of these together, consider accepting and putting the effort into prevention instead. If you're unsure, remember that you can contact Shopify support before the deadline to un-accept a chargeback accepted in error. That's a reason to log the dispute and decide calmly before clicking anything.

What does a lost fraud chargeback cost?

It costs the sale, the fee and usually the goods. Here's an illustration. The costs are invented.

If the sale stands If you lose the fraud chargeback
Customer paid £120.00 £120.00 reversed
Cost of goods £55.00 £55.00, shipped and gone
Postage and packing £5.00 £5.00, spent
Chargeback fee (UK) none £10.00
Result for you £60.00 profit £70.00 loss

The swing is £130.00. In a true stolen-card case, the goods are gone and you can't get them back, which is why this type of dispute hurts more than most. If you win, the sale and the £10 fee are returned, according to Shopify's help page, but the dispute still counts toward your chargeback rate. See the Shopify chargeback fee UK guide for the full picture. Figures are illustrations, not typical results.

How do fraud chargebacks affect your chargeback rate?

Every dispute counts, including ones you win. Shopify's help page says winning doesn't remove a dispute from your chargeback rate. Fraud disputes matter more than most because fraud reports are part of the ratio card schemes look at.

The Merchant Risk Council says Visa's merchant threshold under VAMP dropped to 1.5% from 1 April 2026. The ratio is made up of fraud reports plus disputes, measured against settled card-not-present transactions, and exceeding it can lead to monitoring and per-transaction charges. The rules are detailed, so check with Visa or your processor on how they apply to you.

As an illustration, a store with 500 card-not-present transactions in a month and 8 fraud reports and disputes combined would sit at 1.6%. The figure is simplified, but it shows how few cases it takes for a small store to approach a threshold.

That's the strongest case for prevention. You can win a dispute and still carry the mark. For more on rates, see the Shopify chargebacks UK guide.

Does Shopify Protect cover fraudulent chargebacks in the UK?

Not as far as we can tell. Shopify's UK blog says Shopify Protect is available to eligible US-based stores on Shop Pay orders. It doesn't say UK stores are eligible, so don't assume you're covered. If you see Shopify Protect mentioned in your admin, check the terms that apply to your own account.

For UK merchants, the main protections are 3D Secure, good evidence and prevention.

How do you prevent fraud chargebacks on Shopify?

Make fraud harder to get through and your genuine orders easier to prove. A few habits cover most of the ground.

  • Use 3D Secure wherever it's offered. It's your best protection against a fraud dispute, and you don't have to set it up on Shopify Payments in the UK.
  • Review risky orders before you ship. Look at orders where the billing and shipping addresses differ, the value is high for a first-time customer, or the delivery is urgent. Your Shopify admin may show fraud analysis on orders, so check what yours offers.
  • Hold and verify when something looks wrong. A short email to the customer asking them to confirm the order can settle a doubt before you've shipped. If they don't reply, you haven't lost the goods.
  • Make your statement name recognisable. Customers who don't recognise a charge are more likely to dispute it.
  • Keep delivery proof for higher-value orders. Royal Mail Tracked 24 and 48 and Evri's Digital Signature are examples.
  • Keep a dispute file for every order. Order, checkout, tracking and messages together make a response quick.
  • Track your numbers. If fraud disputes rise, look for the pattern in products, countries or order values.

Don't cancel genuine orders because of a hunch. Blocking real customers costs sales too. The aim is to spot the small number of orders that deserve a second look.

A quick pre-shipping check for risky orders

Use this list on orders that look unusual. It takes a couple of minutes.

  • Does the billing address match the shipping address, or is there a reasonable explanation?
  • Is this a first-time customer ordering high-value or resellable goods?
  • Does the IP location fit the addresses?
  • Did the order pass 3D Secure?
  • Is the email address one that looks real and matches the name?
  • Has the customer asked for unusually fast or untracked delivery?
  • If several answers worry you, have you emailed the customer to confirm before shipping?

If the answers worry you and the customer doesn't respond, you can refund the order before it ships. That costs less than a lost dispute.

Worked example: a fraud dispute with 3D Secure

This is an invented example to show how the pieces fit. A customer disputes a £89.20 order as fraudulent. You notice on Monday 5 October 2026 and the due date is Monday 19 October.

Day one: You log the dispute, add the due date to your calendar and open the order. The payment details show the order passed 3D Secure.

Day two: You screenshot the authentication status. You pull the order history and find two earlier orders from the same customer, delivered to the same address. You request Royal Mail proof of delivery.

Day three: You find an email from the customer asking about sizing before the order. You screenshot it.

Day four: You write the summary: authentication, order history, customer message, delivery to the billing address.

Day six: You check the response against the list, then submit on Thursday 15 October, two working days before the due date, and save a copy.

The exhibits, in order, are:

Exhibit What it is
1 Screenshot showing 3D Secure authentication passed
2 Order history table with the two earlier delivered orders
3 Customer email asking about sizing before the order
4 Royal Mail proof of delivery to the billing address
5 Screenshot of AVS and CVV match

The strongest item is first. The summary doesn't accuse anyone. If the card company agrees, the sale and the fee are returned. If it doesn't, you've still given it the best case you had.

What's different about fraud chargebacks in the UK?

Several UK details affect how you handle them.

  • Some of your orders will already have been authenticated, because 3D Secure is part of Shopify Payments here. For those, the liability shift above applies.
  • UK customers can raise a chargeback up to 120 days after a purchase, according to MoneyHelper, so a fraud claim can arrive months after delivery. Credit card customers may also use Section 75 for purchases between £100 and £30,000. That's general information, not legal advice.
  • The fee is £10 in the UK, returned on a win.
  • UK bank holidays reduce your working days, so count carefully. See the Shopify chargeback deadline guide.
  • Royal Mail and Evri offer proof of delivery that can support a response. We haven't verified DPD's options.
  • Shopify Protect appears to be a US programme, so don't count on it.

Common mistakes with a Shopify fraudulent chargeback

  1. Leading with delivery proof when the dispute is about who placed the order.
  2. Not checking whether the order passed 3D Secure before writing anything, which is the first question in any 3D Secure chargeback.
  3. Treating matching AVS and CVV results as proof of identity.
  4. Accusing the customer of fraud in the written response.
  5. Fighting a clearly stolen-card case with no authentication and no history.
  6. Ignoring the chargeback rate and treating a won dispute as if it never happened.
  7. Missing the due date because the dispute was never logged. See the deadline guide.
  8. Shipping risky orders without a quick check, then paying for it later.

FAQ

What is a Shopify fraudulent chargeback?

A Shopify fraudulent chargeback is a dispute where the cardholder tells their bank they didn't make or authorise the payment. Shopify lists it as "fraudulent transaction". The cause might be a stolen card, a charge the cardholder doesn't recognise or a customer who disputes an order they actually placed.

How do you fight a fraudulent chargeback on Shopify?

Check for 3D Secure first, then use the response form to submit evidence linking the order to a real buyer: earlier orders, customer messages, matching addresses and delivery proof. Keep the summary short and factual, don't accuse the customer, and submit before the due date. Accept if you hold no link and no authentication.

Does 3D Secure protect you from fraud chargebacks?

Shopify says successful 3D Secure authentication shifts liability for fraudulent chargebacks to the card issuer. It doesn't cover other dispute types, it isn't used on every order, and Shopify notes merchants above a fraud-chargeback threshold can lose the shift. It's a strong position, not a guarantee.

What evidence helps in a fraud dispute?

The strongest evidence is 3D Secure authentication, then earlier genuine orders from the same customer and address, then customer messages and delivery to the billing address. IP location and AVS or CVV results are supporting context only. Lead with whatever most directly links the order to the cardholder.

Do AVS and CVV matches stop a chargeback?

No. A match shows the billing address and security code entered were correct, not who entered them. Someone with a stolen card often has both. Include the result as supporting evidence and label it accurately, but don't rely on it to win a fraud dispute.

What happens if you ignore a fraud chargeback?

If you don't respond, Shopify's automatic tools prepare a response on the due date from the data it holds. After the due date you can't add evidence and the result is final. That baseline is rarely your best case, so respond yourself if the dispute is worth fighting.

Should you accept a stolen card chargeback?

Often yes, if the card was clearly stolen and you hold no 3D Secure authentication, order history or other link to the cardholder. Fighting costs time without a realistic chance. If you're unsure, check the evidence you hold, and remember you can contact Shopify support before the deadline to un-accept an accidental acceptance.

Does delivery proof win a fraud chargeback?

Not on its own. Delivery proof shows the goods reached an address, not who placed the order. It helps most when the delivery was to the cardholder's billing address and sits alongside authentication, order history or customer messages. Use it as one piece of your case, not the whole case.

Does Shopify Protect cover fraudulent chargebacks in the UK?

Shopify's UK blog describes Shopify Protect as available to eligible US-based stores on Shop Pay orders, and doesn't say UK stores are eligible. So don't assume cover. For UK stores, rely on 3D Secure, good evidence and prevention, and check the terms of any protection shown in your own admin.

How do fraud chargebacks affect your chargeback rate?

Every dispute counts, including ones you win, according to Shopify's help page. Visa's merchant threshold under VAMP fell to 1.5% from 1 April 2026, according to the Merchant Risk Council, and fraud reports are part of the ratio. Check with your processor how thresholds apply to your store.

Join the ChargeFix waitlist

ChargeFix is a Shopify-first chargeback representment app we're building, with flat, fixed pricing rather than a cut of what you recover. It isn't live yet. If you'd like to hear when it launches for UK merchants dealing with a Shopify fraudulent chargeback, join the waitlist at chargefix.pro.

Sources

More on the Shopify fraudulent chargeback in the UK: