It is the third week of the month, and you are handling disputes between customer emails and supplier calls. One due date slipped past while you were packing orders. The thought arrives: someone else should do this. The real decision is a chargeback app vs virtual assistant, and the two answer different problems.
Quick answer: In a virtual assistant vs chargeback app comparison, the assistant is a person you train, who can handle judgment calls and customer emails but needs access to your store and works set hours. A chargeback app reads the order data on its own, scores the case and drafts the letter within minutes, around the clock. For Shopify Payments disputes with a fixed 7 to 21 day window, most Canadian stores do best with the app doing the evidence work and a person, if any, handling exceptions.
This guide is for you if:
- You sell on Shopify Payments from Canada and chargebacks are eating your evenings.
- You are weighing chargeback app vs virtual assistant, or asking who should handle your Shopify chargebacks.
- You want to know what each option costs, what access it needs and what happens when a deadline lands on a weekend.
Last updated: 22 October 2026
Disclosure: ChargeFix publishes this guide and sells a chargeback evidence app, so we have a view. The Shopify rules come from Shopify's Help Center, listed in the sources. We do not know what a virtual assistant costs you, so every figure below is an example you replace with your own.
TL;DR
- A dispute has a response window of 7 to 21 days with no extensions. Whoever does the work must finish inside it.
- Weighing virtual assistant vs chargeback app, the person brings judgment and human contact, and the app brings speed, a fixed process and round the clock coverage.
- The access question matters. A person gets staff permissions to your store. An app gets the permissions it requests when you install it.
- A virtual assistant instead of a chargeback app, or the reverse, cannot promise a win, because the card company decides.
- The strongest setup for most stores is the hybrid: the app prepares the evidence, a person approves it and handles the odd case.
Do this today
- Count your disputes for the last three months, and note how many were close to their due date when you started. This is the first step in any virtual assistant versus chargeback app decision.
- Write down what you spend on disputes now, in hours and in dollars.
- List the steps a helper would have to do under a setup with an app, a person or both. Mark the ones that need judgment.
- Decide how much store access you are willing to give a person or an app.
- Trial one option, whether a virtual assistant or a chargeback app, on a single dispute before you commit.
Chargeback app vs virtual assistant: the process in one table
| Step in a dispute | Virtual assistant | Chargeback app |
|---|---|---|
| Notice the dispute | When they check the admin | When it opens |
| Find the order proof | Searches by hand | Reads your store data |
| Judge the evidence | Based on training | Scores it and names the gaps |
| Write the letter | Writes or adapts a template | Drafts from verified facts |
| Handle an unusual case | Strong, can ask you | Flags it for you |
| Cover a weekend | Only if hired for it | Always on |
| Submit | Through their access | When you approve, or on set rules |
What does the chargeback app vs virtual assistant comparison come down to?
It comes down to what each one is good at. A person is good at judgment, context and conversation. A piece of software is good at doing the same steps quickly, every time, without being asked twice.
A chargeback is mostly a repeatable job. Shopify asks for evidence in a fixed order: direct proof, customer acknowledgment, policy documentation and supporting context. The evidence goes into a form with file limits: PDF, JPEG or PNG, 2 MB per file and 4 MB combined, one file per evidence type, with no links, audio or video. Most disputes are won or lost on whether the right proof was in the right slot before the deadline. That is a process problem, and processes suit software. Put as virtual assistant versus chargeback app, that split is most of the story.
A few disputes are not repeatable. A customer who emailed three times, a bundle that shipped in two parcels, an order edited after payment: these need someone to read, think and decide. That is where a person earns the fee.
| Question | Better fit |
|---|---|
| Is the case routine, with delivery confirmed? | App |
| Does it involve a long email thread with the customer? | Person |
| Is the deadline in 48 hours, on a weekend? | App |
| Does it need a phone call to a carrier? | Person |
| Do you have 40 disputes in a bad month? | App |
| Do you have 3 disputes, all complicated? | Person |
How much does it cost to hire a virtual assistant for chargebacks?
We cannot give you a figure, because rates vary by person, country and experience, and we have no verified data to quote. What we can give you is the maths to run with your own quote. Should you hire a virtual assistant to manage chargebacks, the cost is their rate multiplied by the hours your disputes take, plus training time and your own review time.
Cost of a virtual assistant per month (fill in your own numbers)
Hours per dispute (find proof, write, file, follow up) = H
Disputes per month = D
Hourly rate you agree with the assistant = R
Training and review time you spend, in hours = T
Your own hourly value = Y
Monthly cost = (H x D x R) + (T x Y)
Example only, not a market rate:
H = 1.5 hours, D = 12, R = C$20, T = 3 hours, Y = C$40
Monthly cost = (1.5 x 12 x 20) + (3 x 40) = 360 + 120 = C$480
The example is illustrative. It shows the shape of the sum, and in particular that your own review time counts, which people often leave out. Swap in your quote and your dispute count.
Now the app side. ChargeFix plans are flat monthly prices in US dollars, never a share of what you recover: Free covers 2 filings a month, Starter is US$19 for 25 filings, Growth is US$49 for 100 and Scale is US$99 for unlimited filings. Paid plans start with a 14 day trial.
| Monthly disputes | ChargeFix plan that fits | Plan price (USD) |
|---|---|---|
| 1 to 2 | Free | US$0 |
| 3 to 25 | Starter | US$19 |
| 26 to 100 | Growth | US$49 |
| 101 or more | Scale | US$99 |
On cost, a virtual assistant vs chargeback app contrast pits two kinds of cost against each other. An assistant's cost rises with the number of disputes, because each one takes hours. A flat plan stays the same as the count rises, until the filing cap of the next tier. For a store with 12 disputes a month, the example above gives C$480 for the person and US$19 for the plan, before you count the review time the app still asks of you. The gap narrows if your cases are mostly complicated ones that software cannot finish alone.
When should you hire someone to handle Shopify chargebacks?
Hire a virtual assistant to handle chargebacks when the work is mostly human. These are the signs.
| Sign | Why a person helps |
|---|---|
| Most disputes involve long customer conversations | Someone has to read and summarise them |
| You sell custom or made to order goods | Proof of the agreed specification needs a human eye |
| You want one person to also handle refunds and support | The role is wider than chargebacks |
| Your disputes are few but high in value | Each one deserves hand preparation |
| You need phone follow up with carriers | Software cannot call |
Choose to hire a virtual assistant to handle chargebacks when you want a second pair of eyes on every letter. The cost is that their pace sets your pace. If they are on holiday, a deadline does not move.
Also remember what a person cannot change. They cannot extend the window, because Shopify gives no extensions. They cannot refund an order once a chargeback has begun, because the route then is a customer withdrawal. And they cannot make a weak case strong. They can only make sure a decent case is presented well.
When is a chargeback app over a virtual assistant the better choice?
Picking a chargeback app instead of a virtual assistant makes sense when the work is repeatable and the clock is short. Three situations stand out.
You have a steady flow of routine disputes. Product not received, once delivery is confirmed, is the clearest example. The proof sits in your tracking and order data, and the letter follows a pattern. ChargeFix drafts it from the facts in your store. An app does this in minutes. A person takes an hour.
Your deadlines land at awkward times. A due date does not care that it is Saturday. An app that watches the disputes list never takes the weekend off. A person has to be scheduled for it.
You want the proof graded before you spend time. ChargeFix scores the evidence and gives a verdict: worth fighting, improve the evidence first or weak evidence. That saves a person hours on cases that were never going to win, and it saves you from paying for work on them.
| Situation | What the app does |
|---|---|
| A dispute opens on Friday evening | Fetches it, reads the order, scores the proof |
| Delivery is confirmed and the policy is clear | Drafts the letter and queues it for your approval |
| Proof is missing | Names what to add, with a fix beside each gap |
| The case looks weak | Says so, so you do not spend time on it |
What access does each option need to your store?
This is the question that decides many people choosing between a virtual assistant and a chargeback app, and it is worth taking seriously. A person and an app ask for different kinds of access.
A virtual assistant needs a way into your Shopify admin, usually a staff account. Shopify lets you control what a staff account can see and do. Whatever you grant, that access belongs to a human who may work for other clients, use shared devices and leave one day. You manage it with passwords, two step sign in and removing the account when they go.
An app asks for permissions when you install it, and Shopify shows them before you approve. An app can only do what those permissions allow, and you can remove it in one step.
| Point | Virtual assistant | Chargeback app |
|---|---|---|
| How access is granted | A staff account you create | Permissions shown at install |
| What limits it | The staff permissions you pick | The scopes the app requests |
| Who holds the sign in | A person | Software |
| How you remove access | Delete the staff account | Uninstall the app |
| Risk if it goes wrong | Account sharing, lost devices | Over broad permissions |
For ChargeFix specifically, it works with Shopify Payments disputes only. It stores minimal data: the case ID, the amount, the reason, the status, the dates and your shop settings. It does not store customer names, addresses, emails or the letters. Case content goes to an AI provider only to write the letter, under business terms where customer content is not used for training. It keeps an audit log of actions, never the data itself, and the data processing agreement is at chargefix.pro/dpa.
In the chargeback app versus virtual assistant access question, the rule is shared. Whichever route you take, apply the same test: give the least access that gets the job done, and know how to take it back.
Run this list for a virtual assistant or chargeback app before you grant anything.
Access checklist before you hire or install
[ ] I know which parts of my admin this person or app can see
[ ] Staff account has only the permissions the job needs
[ ] Two step sign in is turned on for any staff account
[ ] I can remove the access myself in under five minutes
[ ] I have read what the app requests before approving it
[ ] I know where case data goes and how long it is kept
How do speed and deadlines compare?
Speed is where the gap shows most. Shopify's response window runs from 7 to 21 days depending on the dispute, and no extensions are given. After you submit, the card company can take up to 75 days to decide. If you miss the window, Shopify sends whatever order data it has saved, which for most disputes is a bare minimum, and the fee is not refunded.
Here is how a 7 day window plays out with each option. The days are example figures.
| Day | With a virtual assistant | With a chargeback app |
|---|---|---|
| Day 0 | Dispute opens. Nobody sees it yet. | App fetches the dispute |
| Day 1 | Assistant spots it, starts looking | Evidence scored, letter drafted |
| Day 2 | Proof gathered | You review and add anything missing |
| Day 3 | Letter drafted | You approve, case filed |
| Day 4 to 5 | You review the draft | Waiting for the decision |
| Day 6 | Revisions | Waiting |
| Day 7 | Filed, just in time | Waiting |
Looking at virtual assistant versus chargeback app timing, the person is not slower because they are less capable. They work in steps that depend on schedules, review and a handover. The app removes the waiting between steps.
One more number to keep in mind: the C$15 or US$15 fee is taken when the dispute is filed and returned only on a win. Filing late or not at all means you lose both the amount and the fee.
What does a hybrid of chargeback app and virtual assistant look like?
For many stores the right answer to chargeback app vs virtual assistant is both, split by task. The app does the repeatable work, and the person does the work only a person can. A hybrid fills the gap when a virtual assistant or a chargeback app alone would leave one.
| Task | Who does it |
|---|---|
| Spot the dispute and read the order | App |
| Score the evidence | App |
| Draft the letter from verified facts | App |
| Read long customer email threads | Person |
| Call a carrier for proof of delivery | Person |
| Approve each letter before filing | Person, or you |
| Add photos and custom order proof | Person, or you |
| Review the monthly results | You |
With chargeback app and virtual assistant working together, the person's hours fall, because the first draft already exists when they open the case. Their job shifts from building everything to checking and filling gaps. That also reduces the staff access you need to hand out, since the app does the store reading.
ChargeFix supports this through its two modes. Manual mode is the default: the app prepares everything and you approve each filing. Auto mode is on Starter plans and above and is off until you turn it on and confirm. Its default rule covers product not received with delivery confirmed, and every other type is saved as a draft for a person to look at.
Hybrid weekly routine (about 30 minutes)
Monday Check the disputes list. Anything due in under 5 days goes first.
Tuesday Review letters the app drafted. Add what is missing.
Wednesday Assistant chases carrier proof for any case flagged as missing.
Thursday Approve and file. Confirm each submission shows in the admin.
Friday Look at decisions that arrived. Note what won and why.
What can neither a virtual assistant nor an app do?
No limit here tilts virtual assistant versus chargeback app one way. Neither can promise a result. The card company decides, up to 75 days after submission, and its decision is final. Anyone who tells you a win rate is guaranteed is selling something.
Neither can recover a case that has no proof. If the parcel was never delivered, if there is no record of the customer accepting your policy, no letter fixes that. What both can do is make sure the real evidence you have is complete and in the right place.
Neither can stop the dispute from being counted. Winning does not remove a dispute from your chargeback rate, and the bank can re-dispute after a win. Prevention is a separate job, covered by clear product descriptions, quick replies and reliable tracking.
And neither replaces your judgment about whether to fight. Some disputes are cheaper to accept. A solid letter on a C$20 order may cost more in time than it can win back, particularly if the dispute carries a C$15 fee that is not returned on a loss.
| Limit | Applies to |
|---|---|
| No guaranteed result | Both |
| No extension of the window | Both |
| Cannot manufacture missing proof | Both |
| Cannot remove a dispute from your rate | Both |
| Cannot refund after a chargeback begins | Both |
What does a day by day plan look like to choose between a virtual assistant and a chargeback app?
Run a two week trial so the decision rests on your own disputes, not on a sales page.
| Day | What you do | Done when |
|---|---|---|
| Day 1 | Count last quarter's disputes and the hours they took | You have a baseline |
| Day 2 | Fill in the cost sum with your own numbers | You see the monthly figure |
| Day 3 | Start the free ChargeFix plan on one dispute | The app has scored a real case |
| Day 4 | Brief a candidate helper with the same case | You have a comparison |
| Day 5 to 9 | Run live disputes through both routes | Times and results logged |
| Day 10 | Compare hours, quality and review effort | You see where each is stronger |
| Day 14 | Choose app, person or hybrid | The weekly routine is set |
What is different about this decision in Canada?
Most guides on virtual assistant versus chargeback app decisions assume a US store. A few points change for Canadian merchants on Shopify Payments.
| Topic | What applies in Canada | What to do |
|---|---|---|
| Fee currency | C$15 or US$15, set by payout currency | Cost the dispute in your payout currency |
| Plan pricing | ChargeFix plans are in US dollars | Convert at your own rate when you compare |
| Shopify Protect | US stores only | Do not rely on it |
| Staff you take on | Employment and contractor rules differ by province | Check the rules for your own arrangement |
| Complaints | Code of Conduct for the Credit and Debit Card Industry, supervised by FCAC | Raise a complaint with your processor first |
| Personal data | Customer data in disputes is personal information | Limit who and what can see it |
Shopify Protect does not apply. It reimburses eligible fraud chargebacks only for stores in the United States, so a Canadian store carries the risk and the evidence work itself, whoever does it.
Where to complain. Merchants can raise a complaint with Shopify Payments (Canada), which acknowledges it within 5 business days and gives a final written decision within 45 days. The Financial Consumer Agency of Canada supervises the Code but is not a dispute resolution agency for individual cases.
Contractors. Anyone who would hire a virtual assistant for chargebacks in Canada should check the contractor rules for your province.
Customer data. A dispute file holds names, addresses and order details. Whether a person or an app handles it, keep access narrow and know where the data goes. That is a good reason to prefer tools that store minimal data. This is general information, not legal advice, and a lawyer can speak to your obligations.
Should a small store outsource chargebacks or pick a chargeback app over a virtual assistant?
Small stores have a particular problem: few disputes, but each one hurts. If you see five a month, a full time hire makes no sense, and a freelancer on retainer may sit idle most weeks. That is why many small merchants look at whether to outsource chargebacks by the case or run the process through a chargeback app instead.
Think about volume first, before you hire someone to handle Shopify chargebacks at all. Outsourcing by the case suits a store with a handful of complicated disputes. The person is paid when there is work. An app suits a store that wants the routine part done without anyone being paid per hour.
| Monthly volume | Outsourcing chargebacks to a person | A chargeback app |
|---|---|---|
| 1 to 3, all complex | Reasonable, pay per case | Free plan covers the first 2 filings |
| 4 to 15, mixed | Hours add up quickly | Starter plan covers 25 filings |
| 16 to 50, mostly routine | Needs a regular schedule | Starter or Growth plan |
| Over 50 | Needs a team | Growth or Scale plan |
If you choose to outsource chargebacks to a freelancer, agree on three things in writing before day one: what they may access, how fast they must start after a dispute opens, and what happens if they are unavailable. Without those, you own the deadline risk and have paid for the privilege.
How do you brief someone who will handle Shopify chargebacks?
If you decide to hire someone to handle chargebacks, the quality of the brief decides the quality of the letters. A person who does not know your policies, your carriers or your product details writes generic text, and generic text rarely wins.
Give them four things. First, your refund and shipping policies as they appear on your store. Second, two or three past letters that worked, with the outcome. Third, the evidence order Shopify uses, so they place files correctly. Fourth, a clear rule for what they may do alone and what needs your approval.
Brief for a person handling chargebacks (adapt to your store)
Role: prepare and file evidence for Shopify Payments disputes.
Access: staff account limited to orders and the disputes list. No other areas.
Start: within one business day of a dispute opening.
Order of evidence: direct proof, customer acknowledgment, policy, supporting context.
File rules: PDF, JPEG or PNG; 2 MB per file; 4 MB combined; no links.
You may file alone: product not received with delivery confirmed.
You must ask first: any dispute over C$___ , any custom order, any repeat customer.
Never: refund an order after a chargeback has begun.
Cover: name a backup person for holidays and illness.
Report: send a weekly list of disputes filed, due and decided.
Hold a short review after the first three cases. Ask what was hard to find, which step took longest and where the letters felt thin. Those answers show whether the role works with a person or whether an app should take the heavy part.
Which gives better quality: a chargeback app or a virtual assistant?
Quality means two things here: completeness and fit. Completeness is whether every useful piece of proof reached the form. Fit is whether the letter speaks to the customer's actual claim.
Here the chargeback app and a virtual assistant each win one half, and an app is strong on completeness. It checks the same items every time, shows the gaps and does not forget the policy file on a busy afternoon. A person is strong on fit. They notice that the customer said the box arrived crushed, not missing, and shape the answer to that.
For that reason the question of chargeback app vs virtual assistant is rarely about which is smarter. It is about which weakness you can live with. A tool can miss the odd detail in a conversation. A person can miss a step in a routine on the fortieth case of the month.
| Quality factor | Person | App |
|---|---|---|
| Same checks on every case | Varies with attention | Consistent |
| Notices context in emails | Strong | Limited, flags for you |
| Keeps letters grounded in facts | Depends on training | Drafts only from verified facts |
| Tires on volume | Yes | No |
| Learns your tone | Over weeks | Through your edits and saved settings |
ChargeFix is built around the first column's weak spot. The letter is drafted only from facts in your store, so it does not invent a delivery date or a tracking number. You then read it and add the human detail it cannot see.
What does the first month look like with each option?
The first month of a trial shows a lot. Here is a plain view of what to expect, so you can plan your time.
| Week | Working with a person | Using a chargeback app |
|---|---|---|
| Week 1 | Interview, agree access, send the brief | Install, connect, choose Manual mode |
| Week 2 | First cases, many questions to you | First cases scored, you review letters |
| Week 3 | Pace improves, fewer questions | You tune settings and rules |
| Week 4 | Review results, adjust the brief | Review results, consider Auto mode for one dispute type |
Setting up a person takes more of your time up front, which is normal. Setting up an app takes less, but you still need to read the first letters carefully. In both cases the real test is whether disputes were filed with complete evidence before the due date.
At the end of the month, compare three numbers: how many disputes were filed on time, how many hours you spent, and how many decisions went your way. Decisions take up to 75 days to arrive, so early results are partial. Judge the process on timeliness and completeness first, and on wins as they come in.
Is it ever right to pick a virtual assistant over a chargeback app?
Yes, and being honest about it makes the comparison useful. A virtual assistant is the better pick when your disputes are mostly special cases. If every order is custom, if your customers write long messages, or if you need someone to chase carriers by phone, an app can only prepare part of the work.
It is also the better pick when you want one person to cover more than chargebacks. A helper who also answers customer emails, tracks parcels and issues refunds before disputes start can reduce the number of disputes. That prevention value sits outside what a chargeback tool does.
And some owners simply prefer a person. If knowing someone has read every letter lets you sleep, that is a fair reason to choose a virtual assistant over a chargeback app, as long as you cover the deadline risk.
The same honesty applies the other way. If you are choosing a chargeback app instead of a virtual assistant because the app is cheaper, check that your disputes are routine enough for it to carry most of the work.
What are the 10 mistakes to avoid when comparing a chargeback app vs virtual assistant?
- Comparing price alone between a chargeback app and a virtual assistant. A cheap hourly rate still multiplies by hours, and your review time counts.
- Forgetting the deadline is fixed. Shopify gives no extensions, so a slow handover can cost the case.
- Giving full admin access to a helper. Grant the least that gets the job done.
- Installing an app without reading its permissions. Shopify shows them before you approve.
- Expecting either choice, app or assistant, to guarantee wins. The card company decides.
- Skipping training. A person without your policies and examples writes generic letters.
- Trusting a vendor win rate. A rate quoted by a vendor is a claim, not a fact about your store.
- Hiring a virtual assistant for chargebacks and leaving no one on call for weekends. Due dates ignore the calendar.
- Fighting every dispute. Weak cases cost time and the fee on a loss.
- Never measuring. Without hours and results written down, you cannot tell which route works.
FAQs
Is a chargeback app or a virtual assistant better for Shopify disputes?
It depends on your disputes. An app is stronger for routine cases, tight deadlines and round the clock coverage. A virtual assistant is stronger for long customer threads, phone follow up and wider support work. Between a chargeback app versus a virtual assistant, many Canadian stores get the best result from a hybrid, with the app preparing evidence and a person approving it.
What would hiring a virtual assistant for chargebacks cost?
Rates vary by person, country and experience, so no single figure applies. For the cost side of virtual assistant vs chargeback app, use the sum in this guide: hours per dispute times disputes per month times the hourly rate, plus the training and review time you spend. Ask for a written quote, and run the sum with your own dispute count before deciding.
Can I hire someone to handle chargebacks safely?
Yes, if you limit the access. Create a staff account with only the permissions the job needs, turn on two step sign in, and remove the account when they leave. Check what customer data they will see, and decide how it is stored. An app with minimal data storage reduces what a person has to touch.
Will a chargeback app guarantee I win?
No. The card company decides, up to 75 days after you submit, and its decision is final. An app can raise the odds that your evidence is complete and on time. It cannot create proof you do not have, and any tool promising a guaranteed win should be treated with caution.
Do I still need a person if I use ChargeFix?
Not for routine cases. Manual mode keeps you approving each filing, and Auto mode, on Starter plans and above, is off until you turn it on. A person remains useful for long email threads, custom orders and carrier calls. Many stores keep one for the exceptions.
What happens if my assistant misses a deadline?
Shopify gives no extensions. If the window passes, Shopify sends whatever order data it has saved, which for most disputes is a bare minimum, and the chargeback fee is not refunded. With hired help for disputes, build in a cover plan for holidays and illness, or let an app watch the disputes list.
Is it cheaper to outsource chargebacks or use an app?
For a steady volume of routine disputes, a flat monthly plan usually costs less than paying for hours. For a few complicated cases, a person may cost less overall. Do the sum with your own numbers, include your review time, and compare the totals for a typical month.
What store access does a chargeback app need?
An app asks for permissions when you install it, and Shopify shows them first. ChargeFix works with Shopify Payments disputes only and stores minimal data: case ID, amount, reason, status, dates and shop settings. It does not store customer names, addresses, emails or letters. Read the permissions before approving any app.
Can a hybrid setup work for a small store?
Yes. A small store can pair a chargeback app and virtual assistant by letting the app read orders, score the case and draft the letter, then spending its own few minutes checking and approving. That cuts the hours a helper needs and reduces the access you hand out. A free plan covers 2 filings a month for a trial.
How do I settle the question of an app vs a virtual assistant?
For chargeback app vs virtual assistant, count your disputes and the hours they take, run the cost sum, then trial each on a real case. Choose the app for routine, deadline driven work, the person for judgment heavy cases and the hybrid if you have both. Measure hours, quality and results for a month.
Start free trial with ChargeFix
You have the sum, the access checklist and a two week plan for the chargeback app vs virtual assistant decision. What most stores lack is a way to get evidence ready before the clock runs out. ChargeFix reads your Shopify order data, shows what is missing, writes the letter from verified facts and files when you approve it.
The free plan includes 2 filings every month, and every paid plan starts with a 14 day free trial. There is no cut of what you win, and no contract.
Ready to see how this chargeback app versus virtual assistant comparison looks on your own disputes? Start free trial
Sources
- Shopify Help Center, Responding to chargebacks and inquiries
- Shopify Help Center, Managing chargebacks in the Shopify admin
- Shopify Help Center, Resolving a chargeback or inquiry
- Shopify Help Center, Chargebacks and inquiries
- Shopify Help Center, Considerations for using Shopify Protect
- Shopify Payments (Canada), Code of Conduct complaint handling
- chargeback.io, Shopify chargeback guide
- ChargeFix, chargefix.pro
01Chargeback guides
02Chargeback guides
03Chargeback guides
04Chargeback guides
05Chargeback guides
06Fraud and prevention